相关论文: Mind the Style: Impact of Communication Style on H…
Chatbots powered by artificial intelligence (AI) have rapidly become a significant part of everyday life, with over a quarter of American adults using them multiple times per week. While these tools offer potential benefits and risks, a…
Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the…
Problem solving plays an essential role in science education, and generative AI (GAI) chatbots have emerged as a promising tool for supporting students' science problem solving. However, general-purpose chatbots (e.g., ChatGPT), which often…
The rise of AI conversational agents has broadened opportunities to enhance human capabilities across various domains. As these agents become more prevalent, it is crucial to investigate the impact of different affective abilities on their…
Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…
Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…
Using a sample of 25,000 Bing Copilot conversations, we study how the agent responds to users of varying levels of domain expertise and the resulting impact on user experience along multiple dimensions. Our findings show that across a…
Conversational AI agents are proliferating, embodying a range of devices such as smart speakers, smart displays, robots, cars, and more. We can envision a future where a personal conversational agent could migrate across different form…
Companion chatbots offer a potential solution to the growing epidemic of loneliness, but their impact on users' psychosocial well-being remains poorly understood, raising critical ethical questions about their deployment and design. This…
Voice assistants are increasingly prevalent, from personal devices to team environments. This study explores how voice type and contribution quality influence human-agent team performance and perceptions of anthropomorphism, animacy,…
Most online information sources are text-based and in Western Languages like English. However, many new and first time users of the Internet are in contexts with low English proficiency and are unable to access vital information online.…
Collaborative decision-making with artificial intelligence (AI) agents presents opportunities and challenges. While human-AI performance often surpasses that of individuals, the impact of such technology on human behavior remains…
Over a billion users globally interact with AI systems engineered to mimic human traits. This development raises concerns that anthropomorphism, the attribution of human characteristics to AI, may foster over-reliance and misplaced trust.…
While diversity has become a debated issue in design, very little research exists on positive use-cases for diversity beyond scholarly criticism. The current work addresses this gap through the case of a diversity-aware chatbot, exploring…
Artificial intelligence chatbots are the vanguard in technology-based intervention to change people's behavior. To develop intervention chatbots, the first step is to understand natural language conversation strategies in human…
When encountering a robot in the wild, it is not inherently clear to human users what the robot's capabilities are. When encountering misunderstandings or problems in spoken interaction, robots often just apologize and move on, without…
Studies on in-vehicle conversational agents have traditionally relied on pre-scripted prompts or limited voice commands, constraining natural driver-agent interaction. To resolve this issue, the present study explored the potential of a…
The paper presents an experiment on the effects of adaptive emotional alignment between agents, considered a prerequisite for empathic communication, in Human-Robot Interaction (HRI). Using the NAO robot, we investigate the impact of an…
Humanoid social robots are increasingly present in daily life, making sustained user engagement a critical factor for their effectiveness and acceptance. While prior work has often examined affective evaluations or anthropomorphic design,…
As large language models (LLMs) become more common in educational tools and programming environments, questions arise about how these systems should interact with users. This study investigates how different interaction styles with…