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Users suffering from mental health conditions often turn to online resources for support, including specialized online support communities or general communities such as Twitter and Reddit. In this work, we present a neural framework for…

计算与语言 · 计算机科学 2017-09-07 Andrew Yates , Arman Cohan , Nazli Goharian

Online communities can serve as meaningful sources of social support, particularly for marginalized and vulnerable groups. Disclosure of personal information facilitates integration into online communities but may also expose individuals to…

人机交互 · 计算机科学 2023-11-28 Yingfan Zhou , Anna Squicciarini , Sarah Rajtmajer

Since the advent of online social media platforms such as Twitter and Facebook, useful health-related studies have been conducted using the information posted by online participants. Personal health-related issues such as mental health,…

计算与语言 · 计算机科学 2021-04-02 Muhammad Abubakar Alhassan , Isa Inuwa-Dutse , Bello Shehu Bello , Diane Pennington

Recent years have seen a rise in social media platforms that provide peer-to-peer support to individuals suffering from mental distress. Studies on the impact of these platforms have focused on either short-term scales of single-post…

社会与信息网络 · 计算机科学 2020-04-23 Taisa Kushner , Amit Sharma

Online mental health support communities have grown in recent years for providing accessible mental and emotional health support through volunteer counselors. Despite millions of people participating in chat support on these platforms, the…

人机交互 · 计算机科学 2023-12-19 Anna Fang , Wenjie Yang , Raj Sanjay Shah , Yash Mathur , Diyi Yang , Haiyi Zhu , Robert Kraut

Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help…

社会与信息网络 · 计算机科学 2021-04-26 David Wadden , Tal August , Qisheng Li , Tim Althoff

Recommender systems on social media increasingly mediate how users encounter mental health content, yet it remains unclear whether they distinguish help-seeking from distress expression. We conduct a controlled 7-day audit of TikTok's "For…

社会与信息网络 · 计算机科学 2026-04-17 Pooriya Jamie , Amir Ghasemian , Homa Hosseinmardi

Mental disorders such as depression and suicidal ideation are hazardous, affecting more than 300 million people over the world. However, on social media, mental disorder symptoms can be observed, and automated approaches are increasingly…

信息检索 · 计算机科学 2023-01-26 Ramin Safa , S. A. Edalatpanah , Ali Sorourkhah

In recent years, Online Social Networks have become an important medium for people who suffer from mental disorders to share moments of hardship, and receive emotional and informational support. In this work, we analyze how discussions in…

机器学习 · 计算机科学 2021-07-28 Bárbara Silveira , Henrique S. Silva , Fabricio Murai , Ana Paula Couto da Silva

Social support in online mental health communities (OMHCs) is an effective and accessible way of managing mental wellbeing. In this process, sharing emotional supports is considered crucial to the thriving social supports in OMHCs, yet…

人机交互 · 计算机科学 2022-02-22 Donghoon Shin , Subeen Park , Esther Hehsun Kim , Soomin Kim , Jinwook Seo , Hwajung Hong

Large language model-powered chatbots have transformed how people seek information, especially in high-stakes contexts like mental health. Despite their support capabilities, safe detection and response to crises such as suicidal ideation…

A growing number of people engage in online health forums, making it important to understand the quality of the advice they receive. In this paper, we explore the role of expertise in responses provided to help-seeking posts regarding…

A central challenge in affective computing is determining appropriate empathy levels for different interaction contexts. Prior work has characterized two poles: task-focused interactions, where empathy demand is near zero, and emotional…

人机交互 · 计算机科学 2026-05-29 Tao Wang , Chi-Ching Juan

Social media usage has been shown to have both positive and negative consequences for users' mental health. Several studies indicated that peer feedback plays an important role in the relationship between social media use and mental health.…

计算机与社会 · 计算机科学 2023-12-20 Angelina Voggenreiter , Sophie Brandt , Fabian Putterer , Andreas Frings , Juergen Pfeffer

Mental health forums are online communities where people express their issues and seek help from moderators and other users. In such forums, there are often posts with severe content indicating that the user is in acute distress and there…

计算与语言 · 计算机科学 2017-02-23 Arman Cohan , Sydney Young , Andrew Yates , Nazli Goharian

In the light of increasing clues on social media impact on self-harm and suicide risks, there is still no evidence on who are and how factually engaged in suicide-related online behaviors. This study reports new findings of high-performance…

计算机与社会 · 计算机科学 2024-01-17 Anastasia Peshkovskaya , Yu-Tao Xiang

The increase in the prevalence of mental health problems has coincided with a growing popularity of health related social networking sites. Regardless of their therapeutic potential, On-line Support Groups (OSGs) can also have negative…

人机交互 · 计算机科学 2019-11-05 Giuliano Tortoreto , Evgeny A. Stepanov , Alessandra Cervone , Mateusz Dubiel , Giuseppe Riccardi

AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…

人机交互 · 计算机科学 2026-03-25 Olivia Yan Huang , Monika Stodolska , Sharifa Sultana

Social media platforms have become pivotal as self-help forums, enabling individuals to share personal experiences and seek support. However, on topics as sensitive as depression, what are the consequences of online self-disclosure? Here,…

社会与信息网络 · 计算机科学 2025-04-25 Virginia Morini , Salvatore Citraro , Elena Sajno , Maria Sansoni , Giuseppe Riva , Massimo Stella , Giulio Rossetti

Platforms like Reddit and Twitter offer internet users an opportunity to talk about diverse issues, including those pertaining to physical and mental health. Some of these forums also function as a safe space for severely distressed mental…

社会与信息网络 · 计算机科学 2020-07-21 Sagar Joglekar , Sumithra Velupillai , Rina Dutta , Nishanth Sastry
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