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Public service information systems are often fragmented, inconsistently formatted, and outdated. These characteristics create low-resource retrieval environments that hinder timely access to critical services. We investigate retrieval…
In this position paper we intend to advocate for participatory design methods and mobile social matching apps as ripe contexts for exploring novel human-AI interactions that benefit marginalized groups. Mobile social matching apps like…
Cyber human interaction is a broad term encompassing the range of interactions that humans can have with technology. While human interaction with fixed and mobile computers is well understood, the world is on the cusp of ubiquitous and…
AI accessibility tools have mostly been designed for individual use, helping one person overcome a specific functional barrier. But for many people with disabilities, complex tasks are accomplished through collaboration with others who…
Generative AI can help small business owners automate tasks, increase efficiency, and improve their bottom line. However, despite the seemingly intuitive design of systems like ChatGPT, significant barriers remain for those less comfortable…
Intelligent Personal Assistants (IPAs) have become widely popular in recent times. Most of the commercial IPAs today support a wide range of skills including Alarms, Reminders, Weather Updates, Music, News, Factual Questioning-Answering,…
Early childhood classrooms are becoming increasingly diverse, with students spanning a range of linguistic backgrounds and abilities. AI offers innovative tools to help educators create more inclusive learning environments by breaking down…
Workshop proceedings of two co-located workshops "Working with Troubles and Failures in Conversation with Humans and Robots" (WTF 2023) and "Is CUI Design Ready Yet?", both of which were part of the ACM conference on conversational user…
Conversational AI interfaces powered by large language models (LLMs) are increasingly used as coding assistants. However, questions remain about how programmers interact with LLM-based conversational agents, the challenges they encounter,…
Limited English proficiency (LEP) patients in the U.S. face systemic barriers to healthcare beyond language and interpreter access, encompassing procedural and institutional constraints. AI advances may support communication and care…
Recommendation systems are extremely popular tools for matching users and contents. However, when content providers are strategic, the basic principle of matching users to the closest content, where both users and contents are modeled as…
Despite the impressive performance of current AI models reported across various tasks, performance reports often do not include evaluations of how these models perform on the specific groups that will be impacted by these technologies.…
The world can be a complex and difficult place to navigate. People with High-Functioning Autistic Spectrum Disorder as well as general social ineptitude often face navigation challenges that individuals of other demographics simply do not…
LLMs are popular among clinicians for decision-support because of simple text-based interaction. However, their impact on clinicians' performance is ambiguous. Not knowing how clinicians use this new technology and how they compare it to…
Implementing Information and Communication Technology (ICT) solutions can alleviate pressing problems in society and are a central component of sustainable development. Often, healthcare addresses the symptoms without approaching the…
Recent advances in large language models (LLMs) offer unprecedented opportunities to enhance human-AI collaboration in qualitative research methods, including interviews. While interviews are highly valued for gathering deep, contextualized…
Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose…
As the healthcare sector is facing major challenges, such as aging populations, staff shortages, and common chronic diseases, delivering high-quality care to individuals has become very difficult. Conversational agents have shown to be a…
Collective intelligence among gig workers yields considerable advantages, including improved information exchange, deeper social bonds, and stronger advocacy for better labor conditions. Especially as it enables workers to collaboratively…
Counterspeech, i.e., direct responses against hate speech, has become an important tool to address the increasing amount of hate online while avoiding censorship. Although AI has been proposed to help scale up counterspeech efforts, this…