相关论文: Designing Individualized Policy and Technology Int…
Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal…
The proliferating adoption of platform-based gig work increasingly raises concerns for worker conditions. Past studies documented how platforms leveraged design to exploit labor, withheld information to generate power asymmetries, and left…
The "gig economy" has transformed the ways in which people work, but in many ways these markets stifle the growth of workers and the autonomy and protections that workers have grown to expect. We explored the viability of a "worker centric…
The wide adoption of platformized work has generated remarkable advancements in the labor patterns and mobility of modern society. Underpinning such progress, gig workers are exposed to unprecedented challenges and accountabilities: lack of…
The emergence of the modern gig economy introduces a new set of employment considerations for firms and laborers that include various trade-offs. With a game-theoretical approach, we examine the influences of technology, policy and markets…
Gig economy consists of two market groups connected via an intermediary. Popular examples are rideshares where passengers and drivers are mediated via platforms such as Uber and Lyft. In a duopoly market, the platforms must compete to…
Ride-sourcing platforms such as Uber and Lyft are prime examples of the gig economy, recruiting drivers as independent contractors, thereby avoiding legal and fiscal obligations. Although platforms offer flexibility in choosing work shifts…
As independently-contracted employees, gig workers disproportionately suffer the consequences of workplace surveillance, which include increased pressures to work, breaches of privacy, and decreased digital autonomy. Despite the negative…
The growing inequality in gig work between workers and platforms has become a critical social issue as gig work plays an increasingly prominent role in the future of work. The AI inequality is caused by (1) the technology divide in who has…
Rideshare platforms exert significant control over workers through algorithmic systems that can result in financial, emotional, and physical harm. What steps can platforms, designers, and practitioners take to mitigate these negative…
Crowdsourced on-demand services offer benefits such as reduced costs, faster service fulfillment times, greater adaptability, and contributions to sustainable urban transportation in on-demand delivery contexts. However, the success of an…
Existing literature predominantly focuses on how freelancers individually complete tasks and projects. Our study examines freelancers' willingness to work collaboratively. We report results from a survey of 122 freelancers on a leading…
Tracking is inherent in and central to the gig economy. Platforms track gig workers' performance through metrics such as acceptance rate and punctuality, while gig workers themselves engage in self-tracking. Although prior research has…
The recent advancements in mobile/data technology have fostered a widespread adoption of on-demand or gig service platforms. The increasingly available data and independent contractors have enabled these platforms to design customized…
In the face of rapidly advancing technologies, evidence of harms they can exacerbate, and insufficient policy to ensure accountability from tech companies, what are HCI opportunities for advancing policymaking of technology? In this paper,…
With the increasing popularity of food delivery platforms, it has become pertinent to look into the working conditions of the 'gig' workers in these platforms, especially providing them fair wages, reasonable working hours, and transparency…
The gig economy has grown significantly in recent years, driven by the emergence of various facilitating platforms. Triggering substantial shifts to labour markets across the world, the COVID-19 pandemic has accelerated this growth. To…
As more individuals consider permanently working from home, the online labor market continues to grow as an alternative working environment. While the flexibility and autonomy of these online gigs attracts many workers, success depends…
Crowdworking platforms provide the opportunity for diverse workers to execute tasks for different requesters. The popularity of the "gig" economy has given rise to independent platforms that provide competing and complementary services.…
How do we create ethical and equitable experiences on global platforms? How might UX designers and developers incorporate reflexive practices--a continuous self-evaluation of one's assumptions and biases--to mitigate assumptions and…