相关论文: Inter-relational Model for understanding Chatbot a…

Driven by ongoing improvements in machine learning, chatbots have increasingly grown from experimental interface prototypes to reliable and robust tools for process automation. Building on these advances, companies have identified various…

Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce, involving the moderating effects of task complexity and…

As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…

Despite recent advances in Artificial Intelligence, the use of chatbot technology in customer service continues to face adoption hurdles. This paper explores reasons for these adoption hurdles and tests several service design levers to…

Social robots are expected to be a human labor support technology, and one application of them is an advertising medium in public spaces. When social robots provide information, such as recommended shops, adaptive communication according to…

Chatbots are more and more prevalent in commercial and science contexts. They help customers complain about a product or service or support them to find the best travel deals. Other bots provide mental health support or help book medical…

As chatbots increasingly blur the boundary between automated systems and human conversation, the foundations of trust in these systems warrant closer examination. While regulatory and policy frameworks tend to define trust in normative…

In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…

The development and deployment of chatbot technology, while spanning decades and employing different techniques, require innovative frameworks to understand and interrogate their functionality and implications. A mere technocentric account…

Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…

A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…

The emergence of pretrained large language models has led to the deployment of a range of social chatbots for chitchat. Although these chatbots demonstrate language ability and fluency, they are not guaranteed to be engaging and can…

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…

Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…

Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the…

While diversity has become a debated issue in design, very little research exists on positive use-cases for diversity beyond scholarly criticism. The current work addresses this gap through the case of a diversity-aware chatbot, exploring…

Customer service is a setting that calls for empathy in live human agent responses. Recent advances have demonstrated how open-domain chatbots can be trained to demonstrate empathy when responding to live human utterances. We show that a…

Recently, research into chatbots (also known as conversational agents, AI agents, voice assistants), which are computer applications using artificial intelligence to mimic human-like conversation, has grown sharply. Despite this growth,…

Chatbots' growing popularity has brought new challenges to HCI, having changed the patterns of human interactions with computers. The increasing need to approximate conversational interaction styles raises expectations for chatbots to…

Using chatbots to deliver recommendations is increasingly popular. The design of recommendation chatbots has primarily been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how…