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Today, almost all banks have adopted ICT as a means of enhancing their banking service quality. These banks provide ICT based electronic service which is also called electronic banking, internet banking or online banking etc to their…
With the global increase in online services, there is a paradigm shift from service quality to e-service quality. In order to sustain this strategic change, there is need to measure and evaluate the quality of e-services. Consequently, the…
This paper looks at the present standing of ecommerce in Saudi Arabia, as well as the challenges and strengths of Business to Customers (B2C) electronic commerce. Many studies have been conducted around the world in order to gain a better…
This research paper investigates the influence of industry on electronic customer relationship management (e-CRM) performance. A case study approach with two cases was applied to evaluate the influence of e-CRM on customer behavioral and…
The development of electronic commerce is characterized with anonymity, uncertainty, lack of control and potential opportunism. Therefore, the success of electronic commerce significantly depends on providing security and privacy for its…
This paper presents the preliminary findings of a study researching the diffusion and the adoption of online retailing in Saudi Arabia. It reports new research that identifies and explores the key issues that positively and negatively…
In today global age, e-government services have become the main channel for online communication between the government and its citizens. They aim to provide citizens with more accessible, accurate, real-time and high quality services.…
Requirements are key artefacts to describe the intended purpose of a software system. The quality of requirements is crucial for deciding what to do next, impacting the development process's effectiveness and efficiency. However, we know…
Today, trust has become one of the main concerns of the electronic business in Iran. The role of trust especially in electronic businesses those directly deal with selling physical goods through internet is a lot more evident. Reviewing…
This study examines the mediating role of five variables in the relationship between eWOM credibility and purchase intention. Data were collected via an online survey of 359 Romanian participants and analyzed using Structural Equation…
As digital government platforms become central to public service delivery, understanding citizen assessment is crucial for enhancing usability, trust, and inclusivity. This study investigates citizen satisfaction with the e-government…
Rapid expansion of online business has engulfed the GCC region. Such expansion causes competition among business entities, causing the need to identify the factors that the customers use to choose a suitable mobile business application.…
[Context and Motivation]: The quality of requirements specifications impacts subsequent, dependent software engineering activities. Requirements quality defects like ambiguous statements can result in incomplete or wrong features and even…
The main purpose of this research is to determine the influence of culture on e-government (electronic government) acceptance in the Kingdom of Saudi Arabia (KSA). Citizens' transactional interactions (electronic transactions or…
Customer's trust in vendors' reputation is a key factor that facilitates economic transactions in e-commerce platforms. Although the trust-sales relationship is assumed robust and consistent, its empirical evidence remains neglected for…
The purpose of this research was to determine the influence of Internet Retail Service Quality (IRSQ) (website performance, access, security, sensation, and information) to the satisfaction www.kebanaran.com online shoppers. The method of…
The primary task of the study is to inspect the affiliation between the implementation of technology and e-commerce success. It is imperative to study such an important relationship that directly impacts the rapid growth of Internet…
Electronic service quality (E-SQ) is a strategic metric for successful e-services.Among the service quality dimensions, tangibility is overlooked. However, by incorporating visuals or tangible tools, the intangible nature of e-services can…
This research aims to mine the relationship between demographic variables and brand associations, and study the relative importance of these variables. The study is conducted on fast-food restaurant brands chains in Jordan. The result ranks…
The Internet service provider industry is currently experiencing intense competition as companies strive to provide top-notch services to their customers. Providers are introducing cutting-edge technologies to enhance service quality,…