相关论文: An Integrated SERVQUAL and Lean Six Sigma Framewor…

Service quality possesses the vital prominence in usability of innovative products and services. As technological innovation has made the life synchronized and effective, Internet of Things (IoT) is matter of discussion everywhere. From…

The development of higher education is very rapid rise to the tight competition both public universities and private colleges. XYZ University realized to win the competition, required continuous quality improvement, including the quality of…

Cloud computing is a Technology that has come out in the last decade and that is transforming the IT industry in huge. The Cloud computing is playing a vital role as a backbone component of the Internet of Things (IoT). In a Cloud Computing…

In today's digital age, information systems (IS) are indispensable tools for organizations of all sizes. The quality of these systems, encompassing system, information, and service dimensions, significantly impacts organizational…

Rapid expansion of online business has engulfed the GCC region. Such expansion causes competition among business entities, causing the need to identify the factors that the customers use to choose a suitable mobile business application.…

Software quality-in-use comprehends the quality from user's perspectives. It has gained its importance in e-learning applications, mobile service based applications and project management tools. User's decisions on software acquisitions are…

Many online services, such as search engines, social media platforms, and digital marketplaces, are advertised as being available to any user, regardless of their age, gender, or other demographic factors. However, there are growing…

Software as a Service (SaaS) is well established as an effective model for the development, deployment and customization of software. As it continues to gain more momentum in the IT industry, many user experience challenges and issues are…

The Internet service provider industry is currently experiencing intense competition as companies strive to provide top-notch services to their customers. Providers are introducing cutting-edge technologies to enhance service quality,…

High data quality is critical for reliable analytics and operational efficiency. A growing ecosystem of tools has emerged to support data quality management, ranging from lightweight open-source libraries to comprehensive enterprise…

Many small to large organizations have adopted the Microservices Architecture (MSA) style to develop and deliver their core businesses. Despite the popularity of MSA in the software industry, there is a limited evidence-based and thorough…

Making serverless computing widely applicable requires detailed performance understanding. Although contemporary benchmarking approaches exist, they report only coarse results, do not apply distributed tracing, do not consider asynchronous…

The most important goal of customer services is to keep the customer satisfied. However, service resources are always limited and must be prioritized. Therefore, it is important to identify customers who potentially become unsatisfied and…

Conventional latency metrics are formulated based on a broad definition of traditional monolithic services, and hence lack the capacity to address the complexities inherent in modern services and distributed computing paradigms.…

Context: While many companies conduct their software testing activities in-house, many other companies outsource their software testing needs to other firms who act as software testing service providers. As a result, Testing as a Service…

Large scale cloud services use Key Performance Indicators (KPIs) for tracking and monitoring performance. They usually have Service Level Objectives (SLOs) baked into the customer agreements which are tied to these KPIs. Dependency…

The dramatic development of cloud and edge computing allows for better Quality of Service (QoS) in many scenarios by deploying services on cloud and edge servers. Microservice technology is also adopted in these scenarios to decompose…

Software quality in use comprises quality from the user's perspective. It has gained its importance in e-government applications, mobile-based applications, embedded systems, and even business process development. User's decisions on…

This Journal details a maturity model for SQA services which has been developed during QMS implementation in the IT division of a large multinational organization. The scope of the engagement was to establish a standard set of processes…

User experience is a critical factor Large Language Model (LLM) serving systems must consider, where service level objectives (SLOs) considering the experience of individual requests and system level metrics (SLMs) considering the overall…