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City governments in the United States are increasingly pressured to adopt emerging technologies. Yet, these systems often risk biased and disparate outcomes. Scholars studying public sector technology design have converged on the need to…

计算机与社会 · 计算机科学 2025-05-29 Angie Zhang , Madison Liao , Elizaveta , Kravchenko , Marshanah Taylor , Angela Haddad , Chandra Bhat , S. Craig Watkins , Min Kyung Lee

In this paper we report findings from a study of social network site use in a UK Government department. We have investigated this from a managerial, organisational perspective. We found at the study site that there are already several…

社会与信息网络 · 计算机科学 2012-10-11 John Rooksby , Ian Sommerville

Although domestic work is often viewed as manual labor, it involves significant interaction with online technologies. However, the detailed exploration of how domestic workers use these technologies remains limited. This study examines the…

人机交互 · 计算机科学 2025-08-13 Mariana Fernandez-Espinosa , Mariana Gonzalez-Bejar , Jacobo Wiesner , Diego Gomez-Zara

Technologies are increasingly enrolled in projects to involve civilians in the work of policy-making, often under the label of 'civic technology'. But conventional forms of participation through transactions such as voting provide limited…

计算机与社会 · 计算机科学 2023-02-15 Curtis W McCord , Christoph Becker

Advancements in digital technologies have a bootstrapping effect. The past fifty years of technological innovations from the computer architecture community have brought innovations and orders-of-magnitude efficiency improvements that…

计算机与社会 · 计算机科学 2021-08-17 Carole-Jean Wu , Srilatha Manne , Parthasarathy Ranganathan , Sarah Bird , Shane Greenstein

Background: By creating ecosystems around platforms of Open Source Software (OSS) and Open Data (OD), and adopting open collaborative development practices, platform providers may exploit open innovation benefits. However, adopting such…

软件工程 · 计算机科学 2022-08-02 Johan Linåker , Per Runeson

As public sector agencies rapidly introduce new AI tools in high-stakes domains like social services, it becomes critical to understand how decisions to adopt these tools are made in practice. We borrow from the anthropological practice to…

人机交互 · 计算机科学 2024-05-22 Anna Kawakami , Amanda Coston , Hoda Heidari , Kenneth Holstein , Haiyi Zhu

In an era of digital governance, the use of automation for individual and cooperative work is increasing in public administrations (Tangi et al., 2022). Despite the promises of efficiency and cost reduction, automation could bring new…

计算机与社会 · 计算机科学 2024-07-30 Manuel Portela , A. Paula Rodriguez Müller , Luca Tangi

Data harvesting and profiling have become a de facto business model for many businesses in the digital economy. The surveillance of individual persons through their use of private sector platforms has a well-understood effect on personal…

计算机与社会 · 计算机科学 2021-03-09 Agnieszka Rychwalska , Geoffrey Goodell , Magdalena Roszczynska-Kurasinska

The ever-increasing adoption of shared transportation modalities across the United States has the potential to fundamentally change the preferences and usage of different mobilities. It also raises several challenges with respect to the…

With the art and practice of government policy-making, public work, and citizen participation, many governments adopt information and communication technologies (ICT) as a vehicle to facilitate their relationship with citizens. This…

计算机与社会 · 计算机科学 2019-03-20 Sourav Mukherjee

Cloud computing has been shown to be an essential enabling technology for public sector organizations PSOs and offers numerous potential benefits, including reduced information technology infrastructure costs, increased innovation…

计算机与社会 · 计算机科学 2026-01-13 Mark Theby

Sidewalk robots are increasingly common across the globe. Yet, their operation on public paths poses challenges for people with mobility disabilities (PwMD) who face barriers to accessibility, such as insufficient curb cuts. We interviewed…

The label `public interest technology' (PIT) is growing in popularity among those seeking to use `tech for good' - especially among technical practitioners working in civil society and nonprofit organizations. PIT encompasses a broad range…

计算机与社会 · 计算机科学 2025-08-12 Mallory Knodel , Mallika Balakrishnan , Lauren M. Chambers

This study delves into the increasingly pertinent issue of technostress in the workplace and its multifaceted impact on job performance. Technostress, emerging from the rapid integration of technology in professional settings, is identified…

综合经济学 · 经济学 2023-11-14 Armita Atrian , Saleh Ghobbeh

Digital Transformation (DT) is the process of integrating digital technologies and solutions into the activities of an organization, whether public or private. This paper focuses on the DT of public sector organizations, where the targets…

软件工程 · 计算机科学 2023-05-11 Paolo Ciancarini , Raffaele Giancarlo , Gennaro Grimaudo

The use of the open innovation paradigm has been, over the past years, getting special attention in the public sector. Motivated by an urban environment that is increasingly more complex and challenging, several government agencies have…

计算机与社会 · 计算机科学 2024-04-10 Joel Alves de Lima Júnior , Kiev Gama , Jorge da Silva Correia Neto

The ubiquity of Information and Communication Technologies (ICTs) in work settings has changed the way employees behave. ICTs such as smartphones, email and social media makes employees more connected than has ever been possible. The degree…

计算机与社会 · 计算机科学 2016-06-06 Balsam Al-Dabbagh , Eusebio Scornavacca , Allan Sylvester , David Johnstone

Public sector agencies perform the critical task of implementing the redistributive role of the State by acting as the leading provider of critical public services that many rely on. In recent years, public agencies have been increasingly…

人机交互 · 计算机科学 2026-05-06 Erina Seh-Young Moon , Shion Guha

With the heightened digitization of the workplace, alongside the rise of remote and hybrid work prompted by the pandemic, there is growing corporate interest in using passive sensing technologies for workplace wellbeing. Existing research…

人机交互 · 计算机科学 2023-06-07 Anna Kawakami , Shreya Chowdhary , Shamsi T. Iqbal , Q. Vera Liao , Alexandra Olteanu , Jina Suh , Koustuv Saha
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