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In pediatrics, patients, caregivers, and clinicians share responsibility for health decisions, but limited collaboration can undermine outcomes. We conducted a qualitative study examining decision-makers perceptions toward collaborative…
Social media platforms exacerbate trauma, and many users experience various forms of trauma unique to them (e.g., doxxing and swatting). Trauma is the psychological and physical response to experiencing a deeply disturbing event. Platforms'…
There is a significant overlap between people who are supported by income-related social welfare benefits, often in precarious situations, and those who experience greater digital exclusion. We report on a study of claimants using the UK's…
In the age of Large Language Models (LLMs), much work has already been done on how LLMs support medication advice and serve as information providers; however, how mothers use these tools for emotional and informational support to avoid…
Developmental Delays and Disabilities (DDDs) refer to conditions where children are slower or unable to reach developmental milestones compared to typically developing children. This can cause significant stress for parents, leading to…
Parental stress is a nationwide health crisis according to the U.S. Surgeon General's 2024 advisory. To allay stress, expecting parents seek advice and share experiences in a variety of venues, from in-person birth education classes and…
Peer support plays a vital role in expanding access to mental health care by providing empathetic, community-based support outside formal clinical systems. As digital platforms increasingly mediate such support, the design and impact of…
A growing number of people engage in online health forums, making it important to understand the quality of the advice they receive. In this paper, we explore the role of expertise in responses provided to help-seeking posts regarding…
Platforms like Reddit and Twitter offer internet users an opportunity to talk about diverse issues, including those pertaining to physical and mental health. Some of these forums also function as a safe space for severely distressed mental…
Parenting brings emotional and physical challenges, from balancing work, childcare, and finances to coping with exhaustion and limited personal time. Yet, one in three parents never seek support. AI systems potentially offer stigma-free,…
Throughout history, a prevailing paradigm in mental healthcare has been one in which distressed people may receive treatment with little understanding around how their experience is perceived by their care provider, and in turn, the…
Individuals with severe mental illnesses (SMI), particularly schizophrenia, experience complex and intense emotions frequently. They increasingly turn to vlogging as an authentic medium for emotional disclosure and online support-seeking.…
Older adults have increasingly turned to conversational AI as a source of emotional support. However, little is known about how emotionally supportive interactions are experienced in everyday use, particularly when AI systems limit,…
Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help…
In this work, we provide an extensive part-of-speech analysis of the discourse of social media users with depression. Research in psychology revealed that depressed users tend to be self-focused, more preoccupied with themselves and…
Mental health forums are online communities where people express their issues and seek help from moderators and other users. In such forums, there are often posts with severe content indicating that the user is in acute distress and there…
Due to the worldwide accessibility to the Internet along with the continuous advances in mobile technologies, physical and digital worlds have become completely blended, and the proliferation of social media platforms has taken a leading…
Prior research on young adults' mental health help-seeking mostly focuses on one particular resource such as a mobile app or digital platform, paying less attention to their lived experiences interacting with the ecosystem of resources. We…
Culture moderates the way individuals perceive and express mental distress. Current understandings of mental health expressions on social media, however, are predominantly derived from WEIRD (Western, Educated, Industrialized, Rich, and…
Social media platforms aspire to create online experiences where users can participate safely and equitably. However, women around the world experience widespread online harassment, including insults, stalking, aggression, threats, and…