相关论文: Proactive Moderation of Online Discussions: Existi…
In recent years, there has been a huge increase in the number of bots online, varying from Web crawlers for search engines, to chatbots for online customer service, spambots on social media, and content-editing bots in online collaboration…
User contributions in the form of posts, comments, and votes are essential to the success of online communities. However, allowing user participation also invites undesirable behavior such as trolling. In this paper, we characterize…
Robot-moderated group discussions have the potential to facilitate engaging and productive interactions among human participants. Previous work on topic management in conversational agents has predominantly focused on human engagement and…
We propose WHoW, an evaluation framework for analyzing the facilitation strategies of moderators across different domains/scenarios by examining their motives (Why), dialogue acts (How) and target speaker (Who). Using this framework, we…
Detecting online toxicity has always been a challenge due to its inherent subjectivity. Factors such as the context, geography, socio-political climate, and background of the producers and consumers of the posts play a crucial role in…
Abuse on the Internet represents an important societal problem of our time. Millions of Internet users face harassment, racism, personal attacks, and other types of abuse on online platforms. The psychological effects of such abuse on…
The prevalence of harmful content on social media platforms poses significant risks to users and society, necessitating more effective and scalable content moderation strategies. Current approaches rely on human moderators, supervised…
Lack of moderation in online communities enables participants to incur in personal aggression, harassment or cyberbullying, issues that have been accentuated by extremist radicalisation in the contemporary post-truth politics scenario. This…
Social media platforms have been establishing content moderation guidelines and employing various moderation policies to counter hate speech and misinformation. The goal of this paper is to study these community guidelines and moderation…
This paper aims to build an actionable framework for permissible online content moderation to combat misinformation. Often strong content moderation policies are invoked when misinformation causes harm. By adopting Mill's ethical framework,…
Effective content moderation systems require explicit classification criteria, yet online communities like subreddits often operate with diverse, implicit standards. This work introduces a novel approach to identify and extract these…
Online social networks have dramatically altered the landscape of public discourse, creating both opportunities for enhanced civic participation and risks of deepening social divisions. Prevalent approaches to studying online polarization…
Digital networks have profoundly transformed the ways in which individuals interact, exchange information, and establish connections, leading to the emergence of phenomena such as virality, misinformation cascades, and online polarization.…
Platforms are increasingly relying on algorithms to curate the content within users' social media feeds. However, the growing prominence of proprietary, algorithmically curated feeds has concealed what factors influence the presentation of…
The flow of information reaching us via the online media platforms is optimized not by the information content or relevance but by popularity and proximity to the target. This is typically performed in order to maximise platform usage. As a…
By definition, people are reticent or even unwilling to talk about taboo subjects. Because subjects like sexuality, health, and violence are taboo in most cultures, important information on each of these subjects can be difficult to obtain.…
Recent years have witnessed an interesting phenomenon in which users come together to interrogate potentially harmful algorithmic behaviors they encounter in their everyday lives. Researchers have started to develop theoretical and…
WhatsApp groups have become a hotbed for the propagation of harmful content including misinformation, hate speech, polarizing content, and rumors, especially in Global South countries. Given the platform's end-to-end encryption, moderation…
Automated software agents --- or bots --- have long been an important part of how Wikipedia's volunteer community of editors write, edit, update, monitor, and moderate content. In this paper, I discuss the complex social and technical…
AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…