相关论文: How do online consumers review negatively?
Most online markets establish reputation systems to assist building trust between sellers and buyers. Sellers' reputations not only provide guidelines for buyers but may also inform sellers their optimal pricing strategy. In this research,…
Online reviews are feedback voluntarily posted by consumers about their consumption experiences. This feedback indicates customer attitudes such as affection, awareness and faith towards a brand or a firm and demonstrates inherent…
Social media systems rely on user feedback and rating mechanisms for personalization, ranking, and content filtering. However, when users evaluate content contributed by fellow users (e.g., by liking a post or voting on a comment), these…
This paper studies strategic communication in the context of social learning. Product reviews are used by consumers to learn product quality, but in order to write a review, a consumer must be convinced to purchase the item first. When…
Online reviews and recommendation systems help users navigate overwhelming choice, but they are vulnerable to self-reinforcing distortions. This paper examines how a single malicious reviewer can exploit popularity-biased rating dynamics…
As online reviews increasingly drive consumer decisions, the impact of review interface design on rating authenticity remains under-explored. This research investigates how evaluation sequence ("Rating-First" vs. "Review-First") influences…
This work quantifies the effects of signaling and performing gender on the success of reviews written on the popular amazon shopping platform. Highly rated reviews play an important role in e-commerce since they are prominently displayed…
With the development of the E-commerce and reviews website, the comment information is influencing people's life. More and more users share their consumption experience and evaluate the quality of commodity by comment. When people make a…
Online user reviews describing various products and services are now abundant on the web. While the information conveyed through review texts and ratings is easily comprehensible, there is a wealth of hidden information in them that is not…
With the expansion of internet-based platforms, social media and sharing economy, most individuals are tempted to review products or services that they consume.
Fake reviews and review manipulation are growing problems on online marketplaces globally. Review Hijacking is a new review manipulation tactic in which unethical sellers "hijack" an existing product page (usually one with many positive…
This paper examines the effect of two-sided argumentation on the perceived helpfulness of online consumer reviews. In contrast to previous works, our analysis thereby sheds light on the reception of reviews from a language-based…
Helpful reviews have been essential for the success of e-commerce services, as they help customers make quick purchase decisions and benefit the merchants in their sales. While many reviews are informative, others provide little value and…
Online public opinion usually spreads rapidly and widely, thus a small incident probably evolves into a large social crisis in a very short time, and results in a heavy loss in credit or economic aspects. We propose a method to rate the…
The United Nations Consumer Protection Guidelines lists "access ... to adequate information ... to make informed choices" as a core consumer protection right. However, problematic online reviews and imperfections in algorithms that detect…
Online reviews have become essential for users to make informed decisions in everyday tasks ranging from planning summer vacations to purchasing groceries and making financial investments. A key problem in using online reviews is the…
Online reviews play a crucial role in deciding the quality before purchasing any product. Unfortunately, spammers often take advantage of online review forums by writing fraud reviews to promote/demote certain products. It may turn out to…
Many companies nowadays offer compensation to online reviews (called compensated reviews), expecting to increase the volume of their non-compensated reviews and overall rating. Does this strategy work? On what subjects or topics does this…
Rating-based summary statistics are ubiquitous in e-commerce, and often are crucial components in personalized recommendation mechanisms. Largely left unexplored, however, is the issue to what extent the descriptives of rating distributions…
Daily deals sites such as Groupon offer deeply discounted goods and services to tens of millions of customers through geographically targeted daily e-mail marketing campaigns. In our prior work we observed that a negative side effect for…