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Large-scale data resulting from users online interactions provide the ultimate source of information to study emergent social phenomena on the Web. From individual actions of users to observable collective behaviors, different mechanisms…

Todays world is a world of Internet, almost all work can be done with the help of it, from simple mobile phone recharge to biggest business deals can be done with the help of this technology. People spent their most of the times on surfing…

Sentiment analysis (or opinion mining) on Twitter data has attracted much attention recently. One of the system's key features, is the immediacy in communication with other users in an easy, user-friendly and fast way. Consequently, people…

Sentiment analysis is a new area in text analytics where it focuses on the analysis and understanding of the emotions from the text patterns. This new form of analysis has been widely adopted in customer relation management especially in…

Sentiment analysis (also known as opinion mining) refers to the use of natural language processing, text analysis and computational linguistics to identify and extract subjective information in source materials. Mining opinions expressed in…

Analysing sentiment of tweets is important as it helps to determine the users' opinion. Knowing people's opinion is crucial for several purposes starting from gathering knowledge about customer base, e-governance, campaigning and many more.…

Sentiment analysis is one of the fastest spreading research areas in computer science, making it challenging to keep track of all the activities in the area. We present a customer feedback reviews on product, where we utilize opinion…

Social media platforms, such as Twitter, provide a totally new perspective in dealing with the traffic problems and is anticipated to complement the traditional methods. The geo-tagged tweets can provide the Twitter users' location…

Sentiment Analysis (SA) is indeed a fascinating area of research which has stolen the attention of researchers as it has many facets and more importantly it promises economic stakes in the corporate and governance sector. SA has been…

Modern technology has drastically changed the way we interact and consume information. For example, online social platforms allow for seamless communication exchanges at an unprecedented scale. However, we are still bounded by cognitive and…

Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…

Eliciting the preferences and needs of tourists is challenging, since people often have difficulties to explicitly express them, especially in the initial phase of travel planning. Recommender systems employed at the early stage of planning…

The advent of Web 2.0 has led to an increase in the amount of sentimental content available in the Web. Such content is often found in social media web sites in the form of movie or product reviews, user comments, testimonials, messages in…

Twitter is one of the popular social media platforms where people share news or reactions towards an event or topic using short text messages called "tweets". Emotion analysis in these tweets can play a vital role in understanding peoples'…

Social media's rise establishes user-generated content (UGC) as pivotal for travel decisions, yet analytical methods lack scalability. This study introduces a dual-method LLM framework: unsupervised expectation extraction from UGC paired…

A growing number of people use social media to seek information or coordinate relief activities in times of crisis. Thus, social media is increasingly deployed by emergency agencies as well to reach more people in crisis situations.…

In response to the constant increase in population and tourism worldwide, there is a need for the development of cross-language market research tools that are more cost and time effective than surveys or interviews. Focusing on the Chinese…

Traditional methods of collecting user feedback through transit surveys are often time-consuming, resource intensive, and costly. In this paper, we propose a novel NLP-based framework that harnesses the vast, abundant, and inexpensive data…

Sentiment analysis using big data from YouTube videos metadata can be conducted to analyze public opinions on various political figures who represent political parties. This is possible because YouTube has become one of the platforms for…

The rich and dynamic information environment of social media provides researchers, policy makers, and entrepreneurs with opportunities to learn about social phenomena in a timely manner. However, using these data to understand social…