相关论文: Coupling Analysis Between Twitter and Call Centre

Language-based AI systems are diffusing into society, bringing positive and negative impacts. Mitigating negative impacts depends on accurate impact assessments, drawn from an empirical evidence base that makes causal connections between AI…

In this paper the effects of external links on the synchronization performance of community networks, especially on the competition between individual community and the whole network, are studied in detail. The study is organized from two…

The emergence of politically driven divisions in online discussion networks has attracted a wealth of literature, but also one which has thus far been largely limited to single country studies. Hence whilst there is good evidence that these…

Online social media such as the micro-blogging site Twitter has become a rich source of real-time data on online human behaviors. Here we analyze the occurrence and co-occurrence frequency of keywords in user posts on Twitter. From the…

Modern society depends on the flow of information over online social networks, and users of popular platforms generate significant behavioral data about themselves and their social ties. However, it remains unclear what fundamental limits…

While social media make it easy to connect with and access information from anyone, they also facilitate basic influence and unfriending mechanisms that may lead to segregated and polarized clusters known as "echo chambers." Here we study…

Understanding where Internet services are hosted, and how users reach them, has captured the interest of government regulators and others concerned with the privacy of data flows. In this paper we focus on government websites -- services…

The framing of political issues can influence policy and public opinion. Even though the public plays a key role in creating and spreading frames, little is known about how ordinary people on social media frame political issues. By creating…

Social information is particularly prominent in digital settings where the design of platforms can more easily give real-time information about the behaviour of peers and reference groups and thereby stimulate political activity. Changes to…

Social media platforms like Facebook and Twitter permit experiments to be performed at minimal cost on populations of a size that scientists might previously have dreamt about. For instance, one experiment on Facebook involved over 60…

The importance of collective social action in current events is manifest in the Arab Spring and Occupy movements. Electronic social media have become a pervasive channel for social interactions, and a basis of collective social response to…

When people notice something unusual, they discuss it on social media. They leave traces of their emotions via text expressions. A systematic collection, analysis, and interpretation of social media data across time and space can give…

Social media is considered a democratic space in which people connect and interact with each other regardless of their gender, race, or any other demographic aspect. Despite numerous efforts that explore demographic aspects in social media,…

The rise of social media platforms has fundamentally altered the public discourse by providing easy to use and ubiquitous forums for the exchange of ideas and opinions. Elected officials often use such platforms for communication with the…

We describe our work in the collection and analysis of massive data describing the connections between participants to online social networks. Alternative approaches to social network data collection are defined and evaluated in practice,…

Electronic databases, from phone to emails logs, currently provide detailed records of human communication patterns, offering novel avenues to map and explore the structure of social and communication networks. Here we examine the…

Analysis of information retrieved from microblogging services such as Twitter can provide valuable insight into public sentiment in a geographic region. This insight can be enriched by visualising information in its geographic context. Two…

The computer science research community has became increasingly interested in the study of social media due to their pervasiveness in the everyday life of millions of individuals. Methodological questions and technical challenges abound as…

Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…

Political polarization in online social platforms is a rapidly growing phenomenon worldwide. Despite their relevance to modern-day politics, the structure and dynamics of polarized states in digital spaces are still poorly understood. We…