相关论文: Coupling Analysis Between Twitter and Call Centre

This study integrates critical AI scholarship with relational communication theories to explain how AI language modifications shape the quality of government-citizen communication. Distinguishing between informational-cognitive quality…

Social media has become an essential channel for posting disaster-related information, which provide governments and relief agencies real-time data for better disaster management. However, research in this field has not received sufficient…

Solicited public opinion surveys reach a limited subpopulation of willing participants and are expensive to conduct, leading to poor time resolution and a restricted pool of expert-chosen survey topics. In this study, we demonstrate that…

In this work, the concept of a system for analysing social relations between entities using the social network analysis and multi-agent system approaches is presented. The following problems especially appear within the domain of our…

Many years after online social networks exceeded our collective attention, social influence is still built on attention capital. Quality is not a prerequisite for viral spreading, yet large diffusion cascades remain the hallmark of a social…

Social media platforms have rapidly adopted algorithmic curation with little consideration for the potential harm to users' mental well-being. We present findings from design workshops with 21 participants diagnosed with mental illness…

Social media platforms like YouTube and Twitter play a key role in disseminating both reliable and unreliable information about climate change. This study analyses the topology of interactions in Twitter and their relation to cross-platform…

On social media, the boundaries between people's private and public lives often blur. The need to navigate both roles, which are governed by distinct norms, impacts how individuals conduct themselves online, and presents methodological…

In this paper, we present a tool for analyzing spatio-temporal distribution of social anxiety. Twitter, one of the most popular social network services, has been chosen as data source for analysis of social anxiety. Tweets (posted on the…

Social Media have been extensively used for commercial and political communication, besides their initial scope of providing an easy-to-use outlet to produce and consume user-generated content. Besides being a popular medium, Social Media…

Organizational relationships are usually very complex in real life. It is difficult or impossible to directly measure such correlations among different organizations, because important information is usually not publicly available (e.g.,…

Data providers such as government statistical agencies perform a balancing act: maximising information published to inform decision-making and research, while simultaneously protecting privacy. The emergence of identified administrative…

Working adults spend nearly one third of their daily time at their jobs. In this paper, we study job-related social media discourse from a community of users. We use both crowdsourcing and local expertise to train a classifier to detect…

An increasing fraction of today social interactions occur using online social media as communication channels. Recent worldwide events, such as social movements in Spain or revolts in the Middle East, highlight their capacity to boost…

Social networks are the main resources to gather information about people's opinion and sentiments towards different topics as they spend hours daily on social media and share their opinion. In this technical paper, we show the application…

In this new era of social media, social networks are becoming increasingly important sources of user-generated content on the internet. These kinds of information resources, which include a lot of people's feelings, opinions, feedback, and…

Identifying and communicating relationships between causes and effects is important for understanding our world, but is affected by language structure, cognitive and emotional biases, and the properties of the communication medium. Despite…

Community detection on social media has attracted considerable attention for many years. However, existing methods do not reveal the relations between communities. Communities can form alliances or engage in antagonisms due to various…

Social media and data mining are increasingly being used to analyse political and societal issues. Here we undertake the classification of social media users as supporting or opposing ongoing independence movements in their territories.…

Scholars, advertisers and political activists see massive online social networks as a representation of social interactions that can be used to study the propagation of ideas, social bond dynamics and viral marketing, among others. But the…