相关论文: Towards Multi-Platform Mutation Testing of Task-ba…

In this work, we present a multi-tool evaluation of 106 deployed web-based chatbots, across domains like healthcare, education and customer service, comprising both standalone applications and embedded widgets using automated tools (Google…

This work investigates the task-oriented dialogue problem in mixed-domain settings. We study the effect of alternating between different domains in sequences of dialogue turns using two related state-of-the-art dialogue systems. We first…

Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact on user's perceptions of using language that fails to conform to the associated social role. Our research draws on…

Chatbots have been an interesting application of natural language generation since its inception. With novel transformer based Generative AI methods, building chatbots have become trivial. Chatbots which are targeted at specific domains for…

Chatbots are used in many applications, e.g., automated agents, smart home assistants, interactive characters in online games, etc. Therefore, it is crucial to ensure they do not behave in undesired manners, providing offensive or toxic…

We present BotSIM, a data-efficient end-to-end Bot SIMulation toolkit for commercial text-based task-oriented dialog (TOD) systems. BotSIM consists of three major components: 1) a Generator that can infer semantic-level dialog acts and…

Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…

Educational chatbots come with a promise of interactive and personalized learning experiences, yet their development has been limited by the restricted free interaction capabilities of available platforms and the difficulty of encoding…

With a major focus on its history, difficulties, and promise, this research paper provides a thorough analysis of the chatbot technology environment as it exists today. It provides a very flexible chatbot system that makes use of…

The emergence of Generative AI (Gen AI) and Large Language Models (LLMs) has enabled more advanced chatbots capable of human-like interactions. However, these conversational agents introduce a broader set of operational risks that extend…

Is chatbot able to completely replace the human agent? The short answer could be - "it depends...". For some challenging cases, e.g., dialogue's topical spectrum spreads beyond the training corpus coverage, the chatbot may malfunction and…

The manual modeling of complex systems is a daunting task; and although a plethora of methods exist that mitigate this issue, the problem remains very difficult. Recent advances in generative AI have allowed the creation of general-purpose…

Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…

Chatbots can serve as a viable tool for preliminary depression diagnosis via interactive conversations with potential patients. Nevertheless, the blend of task-oriented and chit-chat in diagnosis-related dialogues necessitates professional…

ChatGPT is a chatbot that can answer text prompts fairly accurately, even performing very well on postgraduate-level questions. Many educators have found that their take-home or remote tests and exams are vulnerable to ChatGPT-based…

Evaluating and understanding the inappropriateness of chatbot behaviors can be challenging, particularly for chatbot designers without technical backgrounds. To democratize the debugging process of chatbot misbehaviors for non-technical…

This article explores the phenomenon of confirmation bias in generative AI chatbots, a relatively underexamined aspect of AI-human interaction. Drawing on cognitive psychology and computational linguistics, it examines how confirmation…

The fast growth of digital health systems has led to a need to better comprehend how they interpret and represent patient-reported symptoms. Chatbots have been used in healthcare to provide clinical support and enhance the user experience,…

This paper presents a research platform that supports spoken dialogue interaction with multiple robots. The demonstration showcases our crafted MultiBot testing scenario in which users can verbally issue search, navigate, and follow…

Mutation Testing is a fault-based software testing technique which is too computationally expensive for industrial use. Cloud-based distributed computing clusters, taking advantage of the MapReduce programming paradigm, represent a method…