相关论文: Towards Using Voice for Hedonic Shopping Motivatio…

Instruments such as eye-tracking devices have contributed to understanding how users interact with screen-based search engines. However, user-system interactions in audio-only channels -- as is the case for Spoken Conversational Search…

Deliberation among individuals online plays a key role in shaping the opinions that drive votes, purchases, donations and other critical offline behavior. Yet, the determinants of opinion-change via persuasion in deliberation online remain…

As a mediator variable, self-confidence is one of the most effective elements of the decision-making process of consumer behaviour. This research has studied the effects of different aspects of consuming fashion on the self-confidence and…

Future of sustainable fashion lies in adoption of AI for a better understanding of consumer shopping behaviour and using this understanding to further optimize product design, development and sourcing to finally reduce the probability of…

The aim of behaviour change is to help people to change aspects of their behaviour for the better (e.g., to decrease calorie intake, to drink in moderation, to take more exercise, to complete a course of antibiotics once started, etc.). In…

A scaleable modelling framework for the consumer intent within the setting of e-Commerce is presented. The methodology applies contextualisation through embeddings borrowed from Natural Language Processing. By considering the user session…

Nudging participants with text-based reflective nudges enhances deliberation quality on online deliberation platforms. The effectiveness of multimodal reflective nudges, however, remains largely unexplored. Given the multi-sensory nature of…

So-called 'fast fashion' consumption, amplified through cost-effective e-commerce, constitutes a major factor negatively impacting climate change. A recently noted strategy to motivate consumers to more sustainable decisions is digital…

User intent understanding is a crucial step in designing both conversational agents and search engines. Detecting or inferring user intent is challenging, since the user utterances or queries can be short, ambiguous, and contextually…

Nowadays, almost all the online orders were placed through screened devices such as mobile phones, tablets, and computers. With the rapid development of the Internet of Things (IoT) and smart appliances, more and more screenless smart…

Explanatory information helps users to evaluate the suggestions offered by AI-driven decision support systems. With large language models, adjusting explanation expressions has become much easier. However, how these expressions influence…

In a so-called overpopulated world, sustainable consumption is of existential importance.However, the expanding spectrum of product choices and their production complexity challenge consumers to make informed and value-sensitive decisions.…

People use search engines to find answers to questions related to their health, finances, or other socially relevant issues. However, most users are unaware that search results are considerably influenced by search engine marketing (SEM).…

While thinking aloud has been reported to positively affect problem-solving, the effects of the presence of an embodied entity (e.g., a social robot) to whom words can be directed remain mostly unexplored. In this work, we investigated the…

As voice-based assistants such as Alexa, Siri, and Google Assistant become ubiquitous, users increasingly expect to maintain natural and informative conversations with such systems. However, for an open-domain conversational system to be…

In this paper, we examine the effectiveness of various recommendation strategies in the mobile channel and their impact on consumers' utility and demand levels for individual products. We find significant differences in effectiveness among…

The growing prevalence of conversational voice interfaces, powered by developments in both speech and language technologies, raises important questions about their influence on human communication. While written communication can signal…

A personalized conversational sales agent could have much commercial potential. E-commerce companies such as Amazon, eBay, JD, Alibaba etc. are piloting such kind of agents with their users. However, the research on this topic is very…

Online communities provide ample opportunities for user self-expression but generally lack the means for average users to exercise direct control over community policies. This paper sets out to identify a set of strategies and techniques…

Voice assistants provide users a new way of interacting with digital products, allowing them to retrieve information and complete tasks with an increased sense of control and flexibility. Such products are comprised of several machine…