相关论文: The Illusion of Empathy: How AI Chatbots Shape Con…
Clinical psychology students frequently report feeling underprepared for the interpersonal demands of therapeutic work, highlighting the need for accessible opportunities to practise core counselling skills before seeing real clients.…
The novel research area of computational empathy is in its infancy and moving towards developing methods and standards. One major problem is the lack of agreement on the evaluation of empathy in artificial interactive systems. Even though…
Over a billion users globally interact with AI systems engineered to mimic human traits. This development raises concerns that anthropomorphism, the attribution of human characteristics to AI, may foster over-reliance and misplaced trust.…
This work investigates the causal mechanism behind the effect of chatbot personification and persuasion strategies on users' perceptions and donation likelihood. In a 2 (personified vs. non-personified chatbot) x 2 (emotional vs. logical…
Artificial Intelligence (AI) for supporting healthcare services has never been more necessitated than by the recent global pandemic. Here, we review the state-of-the-art in AI-enabled Chatbots in healthcare proposed during the last 10 years…
Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…
With large language models (LLMs) becoming increasingly prevalent in daily life, so too has the tendency to attribute to them human-like minds and emotions, or anthropomorphize them. Here, we investigate dimensions people use to…
AI chatbots are becoming a primary interface for seeking information. As their popularity grows, chatbot providers are starting to deploy advertising and analytics. Despite this, tracking on AI chatbots has not been systematically studied.…
Access to mental health support remains limited, particularly in marginalized communities where structural and cultural barriers hinder timely care. This paper explores the potential of AI-enabled chatbots as a scalable solution, focusing…
Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and…
Recent studies have discussed how users are increasingly using conversational AI systems, powered by LLMs, for information seeking, decision support, and even emotional support. However, these macro-level observations offer limited insight…
Empathetic conversational models have been shown to improve user satisfaction and task outcomes in numerous domains. In Psychology, persona has been shown to be highly correlated to personality, which in turn influences empathy. In…
Companion chatbots offer a potential solution to the growing epidemic of loneliness, but their impact on users' psychosocial well-being remains poorly understood, raising critical ethical questions about their deployment and design. This…
A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…
Despite growing recognition that responsible AI requires domain knowledge, current work on conversational AI primarily draws on clinical expertise that prioritises diagnosis and intervention. However, much of everyday emotional support…
ChatGPT is a publicly available chatbot that can quickly generate texts on given topics, but it is unknown whether the chatbot is really superior to human writers in all aspects of writing and whether its writing quality can be prominently…
Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…
As dialogue systems and chatbots increasingly integrate into everyday interactions, the need for efficient and accurate evaluation methods becomes paramount. This study explores the comparative performance of human and AI assessments across…
Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose…
Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…