相关论文: Digital assistant in a point of sales
In this study, we propose a solution based on a multi-agent LLM architecture and a voice user interface (VUI) designed to update the knowledge base of a digital assistant. Its usability is evaluated in comparison to a more traditional…
Shopping plays a significant role in shaping consumer identity and social integration. However, for individuals with visual impairments, navigating in supermarkets and identifying products can be an overwhelming and challenging experience.…
The quick growth of shops using artificial intelligence (AI) techniques has changed digital marketing activities and changed how businesses interact and reach their consumers. (AI) techniques are reshaping digital interactions between shops…
Artificial Intelligence is one of the most significant and prominent technological innovations which has reshaped all aspects of human life on the lines of ease from magnitudes like shopping, data collection, driving, everyday life, medical…
Robotic ultrasound systems can enhance medical diagnostics, but patient acceptance is a challenge. We propose a system combining an AI-powered conversational virtual agent with three mixed reality visualizations to improve trust and…
Voice User Interfaces (VUIs) owing to recent developments in Artificial Intelligence (AI) and Natural Language Processing (NLP), are becoming increasingly intuitive and functional. They are especially promising for older adults, also with…
In this paper, we introduce a novel system designed to enhance customer service in the financial and retail sectors through a context-aware 3D virtual agent, utilizing Mixed Reality (MR) and Vision Language Models (VLMs). Our approach…
Design for Voice User Interfaces (VUIs) has become more relevant in recent years due to the enormous advances of speech technologies and their growing presence in our everyday lives. Although modern VUIs still present interaction issues,…
Virtual assistants are becoming increasingly important speech-driven Information Retrieval platforms that assist users with various tasks. We discuss open problems and challenges with respect to modeling spoken information queries for…
Agents offer a new and exciting way of understanding the world of work. In this paper we describe the development of agent-based simulation models, designed to help to understand the relationship between people management practices and…
AI enabled chat bots have recently been put to use to answer customer service queries, however it is a common feedback of users that bots lack a personal touch and are often unable to understand the real intent of the user's question. To…
Agent-based modelling and simulation offers a new and exciting way of understanding the world of work. In this paper we describe the development of an agent-based simulation model, designed to help to understand the relationship between…
This article describes creating algorithmic support for the functioning of a personal virtual assistant, which allows automating the processing of customer requests. The study aims to reduce errors and processing time for a client request…
Digital assistants have become ubiquitous in e-commerce applications, following the recent advancements in Information Retrieval (IR), Natural Language Processing (NLP) and Generative Artificial Intelligence (AI). However, customers are…
The adoption of modern technologies for use in healthcare has become an inevitable change. The emergence of artificial intelligence drives this digital disruption. Artificial intelligence has augmented machine capabilities to act like and…
The integration of AI-driven support systems within online communities has opened new avenues for enhancing user engagement and support efficiency in recent years. This study investigates the differences in user interactions and engagement…
Effective human-AI collaboration for physical task completion has significant potential in both everyday activities and professional domains. AI agents equipped with informative guidance can enhance human performance, but evaluating such…
We describe experiments towards building a conversational digital assistant that considers the preferred conversational style of the user. In particular, these experiments are designed to measure whether users prefer and trust an assistant…
Voice assistants (VAs) are typically evaluated through task performance metrics and self-report questionnaires, but people's voices themselves carry rich paralinguistic cues that reveal affect, effort, and interaction breakdowns. We present…
Novice and expert users have different systematic preferences in task-oriented dialogues. However, whether catering to these preferences actually improves user experience and task performance remains understudied. To investigate the effects…