This article describes creating algorithmic support for the functioning of a personal virtual assistant, which allows automating the processing of customer requests. The study aims to reduce errors and processing time for a client request in business systems - text chats or voice channels using a text transcription system. The results of the development of algorithmic support and an assessment of the quality of work on synthetic data presented.
@article{arxiv.2203.14372,
title = {Algorithmic support of a personal virtual assistant for automating the processing of client requests},
author = {Konstantin Dobratulin and Marina Nezhurina},
journal= {arXiv preprint arXiv:2203.14372},
year = {2022}
}