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Large language models (LLMs) offer significant potential as tools to support an expanding range of decision-making tasks. Given their training on human (created) data, LLMs have been shown to inherit societal biases against protected…

人工智能 · 计算机科学 2024-10-07 Jessica Echterhoff , Yao Liu , Abeer Alessa , Julian McAuley , Zexue He

Psychological support hotlines serve as critical lifelines for crisis intervention but encounter significant challenges due to rising demand and limited resources. Large language models (LLMs) offer potential support in crisis assessments,…

计算与语言 · 计算机科学 2025-12-19 Guifeng Deng , Shuyin Rao , Tianyu Lin , Anlu Dai , Pan Wang , Junyi Xie , Haidong Song , Ke Zhao , Dongwu Xu , Zhengdong Cheng , Tao Li , Haiteng Jiang

Large language models (LLMs) hold significant potential for mental health support, capable of generating empathetic responses and simulating therapeutic conversations. However, existing LLM-based approaches often lack the clinical grounding…

计算与语言 · 计算机科学 2025-11-04 He Hu , Yucheng Zhou , Juzheng Si , Qianning Wang , Hengheng Zhang , Fuji Ren , Fei Ma , Laizhong Cui , Qi Tian

Mental health issues are worsening in today's competitive society, such as depression and anxiety. Traditional healings like counseling and chatbots fail to engage effectively, they often provide generic responses lacking emotional depth.…

计算与语言 · 计算机科学 2025-09-12 Yujia Chen , Changsong Li , Yiming Wang , Tianjie Ju , Qingqing Xiao , Nan Zhang , Zifan Kong , Peng Wang , Binyu Yan

As mental health issues continue to rise globally, there is an increasing demand for accessible and scalable therapeutic solutions. Many individuals currently seek support from Large Language Models (LLMs), even though these models have not…

计算与语言 · 计算机科学 2026-03-05 Navdeep Singh Bedi , Ana-Maria Bucur , Noriko Kando , Fabio Crestani

We propose TuringAdvice, a new challenge task and dataset for language understanding models. Given a written situation that a real person is currently facing, a model must generate helpful advice in natural language. Our evaluation…

计算与语言 · 计算机科学 2021-04-14 Rowan Zellers , Ari Holtzman , Elizabeth Clark , Lianhui Qin , Ali Farhadi , Yejin Choi

AI-based writing assistants are ubiquitous, yet little is known about how users' mental models shape their use. We examine two types of mental models -- functional or related to what the system does, and structural or related to how the…

人机交互 · 计算机科学 2026-04-08 Shalaleh Rismani , Su Lin Blodgett , Q. Vera Liao , Alexandra Olteanu , AJung Moon

In recent years, we have seen deep learning and distributed representations of words and sentences make impact on a number of natural language processing tasks, such as similarity, entailment and sentiment analysis. Here we introduce a new…

Learning therapeutic counseling involves significant role-play experience with mock patients, with current manual training methods providing only intermittent granular feedback. We seek to accelerate and optimize counselor training by…

人机交互 · 计算机科学 2025-02-27 Ian Steenstra , Farnaz Nouraei , Timothy W. Bickmore

Mental-health support is increasingly mediated by conversational systems (e.g., LLM-based tools), but users often lack structured ways to audit the quality and potential risks of the support they receive. We introduce CounselReflect, an…

The escalating global mental health crisis, marked by persistent treatment gaps, availability, and a shortage of qualified therapists, positions Large Language Models (LLMs) as a promising avenue for scalable support. While LLMs offer…

Access to mental healthcare is increasingly strained by workforce shortages and rising demand, motivating the development of intelligent systems that can support mental healthcare experts. We introduce coTherapist, a unified framework…

计算与语言 · 计算机科学 2026-01-28 Prottay Kumar Adhikary , Reena Rawat , Tanmoy Chakraborty

Large language models (LLMs) have shown promise for mental health support, yet training such models is constrained by the scarcity and sensitivity of real counseling dialogues. In this article, we present MindChat, a privacy-preserving LLM…

人工智能 · 计算机科学 2026-01-27 Dong Xue , Jicheng Tu , Ming Wang , Xin Yan , Fangzhou Liu , Jie Hu

Group segregation or cohesion can emerge from micro-level communication, and AI-assisted messaging may shape this process. Here, we report a preregistered online experiment (N = 557 across 60 sessions) in which participants discussed…

社会与信息网络 · 计算机科学 2025-11-26 Faria Huq , Elijah L. Claggett , Hirokazu Shirado

The demand for psychological counselling has grown significantly in recent years, particularly with the global outbreak of COVID-19, which has heightened the need for timely and professional mental health support. Online psychological…

计算与语言 · 计算机科学 2023-09-04 Tin Lai , Yukun Shi , Zicong Du , Jiajie Wu , Ken Fu , Yichao Dou , Ziqi Wang

Online mental health support communities have grown in recent years for providing accessible mental and emotional health support through volunteer counselors. Despite millions of people participating in chat support on these platforms, the…

人机交互 · 计算机科学 2023-12-19 Anna Fang , Wenjie Yang , Raj Sanjay Shah , Yash Mathur , Diyi Yang , Haiyi Zhu , Robert Kraut

Background: Depression is a major public health concern, affecting an estimated five percent of the global population. Early and accurate diagnosis is essential to initiate effective treatment, yet recognition remains challenging in many…

信号处理 · 电气工程与系统科学 2025-11-21 Jana Weber , Marcel Weber , Juan Miguel Lopez Alcaraz

AI-driven chatbots have become an emerging solution to address psychological distress. Due to the lack of psychotherapeutic data, researchers use dialogues scraped from online peer support forums to train them. But since the responses in…

计算与语言 · 计算机科学 2023-05-18 Anuradha Welivita , Pearl Pu

Language models have the potential to assess mental health using social media data. By analyzing online posts and conversations, these models can detect patterns indicating mental health conditions like depression, anxiety, or suicidal…

计算与语言 · 计算机科学 2023-06-19 Kaushik Roy , Yuxin Zi , Manas Gaur , Jinendra Malekar , Qi Zhang , Vignesh Narayanan , Amit Sheth

Mental health has attracted substantial attention in recent years and LLM can be an effective technology for alleviating this problem owing to its capability in text understanding and dialogue. However, existing research in this domain…

计算与语言 · 计算机科学 2024-12-09 Jinpeng Hu , Tengteng Dong , Luo Gang , Hui Ma , Peng Zou , Xiao Sun , Dan Guo , Xun Yang , Meng Wang