相关论文: CFPB Consumer Complaints Analysis Using Hadoop
Energy consumption is a growing issue in data centers, impacting their economic viability and their public image. In this work we empirically characterize the power and energy consumed by different types of servers. In particular, in order…
In the last decade, extended efforts have been poured into energy efficiency. Several energy consumption datasets were henceforth published, with each dataset varying in properties, uses and limitations. For instance, building energy…
Censuses around the world are key sources of data to guide government investments and public policies. However, these sources are very expensive to obtain and are collected relatively infrequently. Over the last decade, there has been…
Despite stringent data protection regulations such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other country-specific regulations, many websites continue to use cookies to track user…
After years of speculation, price discrimination in e-commerce driven by the personal information that users leave (involuntarily) online, has started attracting the attention of privacy researchers, regulators, and the press. In our…
Organizations with a large user base, such as Samsung and Google, can potentially benefit from collecting and mining users' data. However, doing so raises privacy concerns, and risks accidental privacy breaches with serious consequences.…
In mobile network, a complaint hotspot problem often affects even thousands of users' service and leads to significant economic losses and bulk complaints. In this paper, we propose an approach to predict a customer complaint based on…
Predicting consumers' purchasing behaviors is critical for targeted advertisement and sales promotion in e-commerce. Human faces are an invaluable source of information for gaining insights into consumer personality and behavioral traits.…
Interaction between consumers and companies can create conflict. When a consensus is unreachable there are legal authorities to resolve the case. This letter is a study of data from the Brazilian Department of Justice from which we build a…
Background: It has long been suggested that user feedback, typically written in natural language by end-users, can help issue detection. However, for large-scale online service systems that receive a tremendous amount of feedback, it…
Third-party tracking is common on almost all commercially operated websites. Prior work has studied in detail the extent of third-party tracking on the web, detection of third-party trackers, and defending against third-party tracking.…
E-commerce businesses employ recommender models to assist in identifying a personalized set of products for each visitor. To accurately assess the recommendations' influence on customer clicks and buys, three target areas -- customer…
Economies are instances of complex socio-technical systems that are shaped by the interactions of large numbers of individuals. The individual behavior and decision-making of consumer agents is determined by complex psychological dynamics…
Children's and adolescents' online data privacy are regulated by laws such as the Children's Online Privacy Protection Act (COPPA) and the California Consumer Privacy Act (CCPA). Online services that are directed towards general audiences…
Complaining is a basic speech act regularly used in human and computer mediated communication to express a negative mismatch between reality and expectations in a particular situation. Automatically identifying complaints in social media is…
Negative reviews on e-commerce platforms, mainly in the form of texts, are posted by online consumers to express complaints about unsatisfactory experiences, providing a proxy of big data for sellers to consider improvements. However, the…
Cloud computing is the backbone of the digital society. Digital banking, media, communication, gaming, and many others depend on cloud services. Unfortunately, cloud services may fail, leading to damaged services, unhappy users, and perhaps…
The great prosperity of big data systems such as Hadoop in recent years makes the benchmarking of these systems become crucial for both research and industry communities. The complexity, diversity, and rapid evolution of big data systems…
The California Consumer Privacy Act (CCPA) provides California residents with a range of enhanced privacy protections and rights. Our research investigated the extent to which Android app developers comply with the provisions of the CCPA…
Context: As mobile applications (Apps) widely spread over our society and life, various personal information is constantly demanded by Apps in exchange for more intelligent and customized functionality. An increasing number of users are…