相关论文: Towards Intersectional Moderation: An Alternative …
Online power-asymmetric conflicts are prevalent, and most platforms rely on human moderators to conduct moderation currently. Previous studies have been continuously focusing on investigating human moderation biases in different scenarios,…
Content moderation is a widely used strategy to prevent the dissemination of irregular information on social media platforms. Despite extensive research on developing automated models to support decision-making in content moderation, there…
We study the impact of content moderation policies in online communities. In our theoretical model, a platform chooses a content moderation policy and individuals choose whether or not to participate in the community according to the…
Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this paper, we consider moderation practices and challenges in…
This study examines the failures and possibilities of contemporary social media governance through the lived experiences of various content moderation professionals. Drawing on participatory design workshops with 33 practitioners in both…
To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or placing sanctions on its authors. This reactive paradigm of…
Online communities are constantly growing, with dozens of platforms housing millions of users. Large and small communities alike rely on volunteer moderators to maintain order. Despite their key role, moderators are given a toolbox of…
When discussing difficult topics online, is it common to meaningfully engage with people from diverse perspectives? Why or why not? Could features of the online environment be redesigned to encourage civil conversation across difference? In…
Developing a strong community requires empowered leadership capable of overcoming governance challenges. New online platforms have given users opportunities to practice governance through content moderation roles. The over 2.8 million…
Many modern software applications present numerous ethical concerns due to conflicts between users' values and companies' priorities. Intersectional communities, those with multiple marginalized identities, are disproportionately affected…
As content moderation becomes a central aspect of all social media platforms and online communities, interest has grown in how to make moderation decisions contestable. On social media platforms where individual communities moderate their…
Platforms are increasingly adopting industrial models of moderation that prioritize scalability and consistency, frequently at the expense of context-sensitive and user-centered values. Building on the multi-level governance framework that…
Content moderation research typically prioritizes representing and addressing challenges for one group of stakeholders or communities in one type of context. While taking a focused approach is reasonable or even favorable for empirical case…
Online communities rely on a mix of platform policies and community-authored rules to define acceptable behavior and maintain order. However, these rules vary widely across communities, evolve over time, and are enforced inconsistently,…
Social media platforms are important venues for identity expression, and the Human-Computer Interaction community has been paying growing attention to how marginalized groups express their identities on these platforms. Joining the emerging…
Content moderation practices and technologies need to change over time as requirements and community expectations shift. However, attempts to restructure existing moderation practices can be difficult, especially for platforms that rely on…
Millions of online communities are governed by volunteer moderators, who shape their communities by setting and enforcing rules, recruiting additional moderators, and participating in the community themselves. These moderators must…
Most platforms, including Reddit, face a dilemma when applying interventions such as subreddit bans to toxic communities -- do they risk angering their user base by proactively enforcing stricter controls on discourse or do they defer…
Online spaces involve diverse communities engaging in various forms of collaboration, which naturally give rise to discussions, some of which inevitably escalate into conflict or disputes. To address such situations, AI has primarily been…
Reddit relies on volunteer moderators to enforce community rules, configure tools, and review flagged content. This labor is substantial, worth millions in unpaid effort, and increasingly hard to sustain as communities grow. While recent…