相关论文: Empathy-Centric Design At Scale

High-quality designs of distributed systems and services are essential for our digital economy and society. Threatening to slow down the stream of working designs, we identify the mounting pressure of scale and complexity of…

Co-design practices have been used for decades to support participatory engagement in design work. However, despite a wide range of materials that describe the design and commitments of numerous co-design experiences, few descriptions of…

Empathy is a powerful yet often overlooked element in software engineering (SE), supporting better teamwork, smoother communication, and effective decision-making.This paper introduces 17 actionable empathy guidelines designed to support…

Augmentative and alternative communication (AAC) is a field of research and practice that works with people who have a communication disability. One form AAC can take is a high-tech tool, such as a software-based communication system. Like…

Empathy is widely recognized as a vital attribute for effective collaboration and communication in the workplace, yet developing empathic skills and fostering it among colleagues remains a challenge. This study explores the potential of a…

Line managers form the first level of management in organizations, and must make complex decisions, while maintaining relationships with those impacted by their decisions. Amidst growing interest in technology-supported decision-making at…

Making technology design inclusive requires facing multiple challenges in different dimensions: the populations we work with, who we are, what interaction possibilities we consider, and what context we examine. We reflect on these…

Design practice traditionally focused on human concerns, either overseeing the various effects of climate issues on nonhuman stakeholders or considering them as resources to address these problems. The climate crisis's urgency demands a…

Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the…

Human-computer interaction (HCI) studies the design and use of interfaces and interactive systems. HCI has been adopted successfully in modern commercial products. Recently, its use for promoting social good and pursuing sustainability,…

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

Through systematically analyzing the literature on designing AI-based technologies, we extracted design implications and synthesized them into a generic human-centered design framework for AI technologies to better support human needs and…

Participatory design in digital civics aims to foster mutual learning and co-creation between public services and citizens. However, rarely do we collectively explore the challenges and failures we experience within PD and digital civics,…

The Sentient House project is an investigation into approaches that the artistdesigner can take to better involve the public in developing a critical perspective on pervasive technology in the home and the surrounding environment. Using…

Identifying and resolving conflicts of interests is a key challenge when designing autonomous agents. For example, such conflicts often occur when complex information systems interact persuasively with humans and are in the future likely to…

Empathy indicates an individual's ability to understand others. Over the past few years, empathy has drawn attention from various disciplines, including but not limited to Affective Computing, Cognitive Science, and Psychology. Detecting…

As the recent financial crisis showed, today there is a strong need to gain "ecological perspective" of all relevant interactions in socio-economic-techno-environmental systems. For this, we suggested to set-up a network of Centers for…

Empathetic response generation aims to comprehend the user emotion and then respond to it appropriately. Most existing works merely focus on what the emotion is and ignore how the emotion is evoked, thus weakening the capacity of the model…

Empathetic response generation is designed to comprehend the emotions of others and select the most appropriate strategies to assist them in resolving emotional challenges. Empathy can be categorized into cognitive empathy and affective…

Since the first AI-HRI held at the 2014 AAAI Fall Symposium Series, a lot of the presented research and discussions have emphasized how artificial intelligence (AI) developments can benefit human-robot interaction (HRI). This portrays HRI…