相关论文: Empathy-Centric Design At Scale

Empathy requires perspective-taking: empathetic responses require a person to reason about what another has experienced and communicate that understanding in language. However, most NLP approaches to empathy do not explicitly model this…

Interest is growing in artificial empathy, but so is confusion about what artificial empathy is or needs to be. This confusion makes it challenging to navigate the technical and ethical issues that accompany empathic AI development. Here,…

Humanity-centered design is a concept of emerging interest in HCI, one motivated by the limitations of human-centered design. As discussed to date, humanity-centered design is compatible with but goes beyond human-centered design in that it…

Hybrid work settings often lack the informal communication that naturally emerges from spontaneous encounters and ambient awareness of coworkers' activities, potentially hindering team collaboration. To address this challenge, we explored…

When members of ad-hoc virtual teams need to collectively ideate or deliberate, they often fail to engage with each others' perspectives in a constructive manner. At best, this leads to sub-optimal outcomes and, at worst, it can cause…

People with disabilities often face discrimination and lack of access in all areas of society. While improving the affordability and appropriateness of assistive technologies can pave the way for easier participation and independence,…

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…

ECHO (Evaluation of Chat, Human behavior, and Outcomes) is an open research platform designed to support reproducible, mixed-method studies of human interaction with both conversational AI systems and Web search engines. It enables…

As artificial intelligence (AI) becomes increasingly embedded in daily life, designing intuitive, trustworthy, and emotionally resonant AI-human interfaces has emerged as a critical challenge. This editorial introduces a Special Issue that…

Children's agency plays a critical role in shaping children's autonomy, participation, and well-being in their interactions with digital systems, particularly in emerging child-AI contexts. However, how designers currently understand and…

The design of work organisation systems with automated equipment is facing new challenges and the emergence of new concepts. The social aspects that are related with new concepts on the complex work environments (CWE) are becoming more…

Enabling supply chain transparency (SCT) is essential for regulatory compliance and meeting sustainability standards. Multi-tier SCT plays a pivotal role in identifying and mitigating an organization's operational, environmental, and social…

Empathy is a complex cognitive ability based on the reasoning of others' affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i)…

At the heart of what drives the bulk of innovation and activity in Silicon Valley and elsewhere is scalability. This unwavering commitment to scalability -- to identify strategies for efficient growth -- is at the heart of what we refer to…

Measuring empathy in conversation can be challenging, as empathy is a complex and multifaceted psychological construct that involves both cognitive and emotional components. Human evaluations can be subjective, leading to inconsistent…

While diversity has become a debated issue in design, very little research exists on positive use-cases for diversity beyond scholarly criticism. The current work addresses this gap through the case of a diversity-aware chatbot, exploring…

As full AI-based automation remains out of reach in most real-world applications, the focus has instead shifted to leveraging the strengths of both human and AI agents, creating effective collaborative systems. The rapid advances in this…

Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…

With the push for contact- and proximity-tracing solutions as a means to manage the spread of the pandemic, there is a distrust between the citizens and authorities that are deploying these solutions. The efficacy of the solutions relies on…

Empathy is often understood as the ability to share and understand another individual's state of mind or emotion. With the increasing use of chatbots in various domains, e.g., children seeking help with homework, individuals looking for…