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The digital transformation influences business models, processes, and enterprise IT landscape as a whole. Therefore, business-IT alignment is becoming more important than ever before. Enterprise architecture management (EAM) is designed to…

The COVID-19 pandemic has stimulated the shift of work and life from the physical to a more digital format. To survive and thrive, companies have integrated more digital-enabled elements into their businesses to facilitate resilience, by…

Customer service is often the most time-consuming aspect for e-commerce websites, with each contact typically taking 10-15 minutes. Effectively routing customers to appropriate agents without transfers is therefore crucial for e-commerce…

People use search engines to find answers to questions related to their health, finances, or other socially relevant issues. However, most users are unaware that search results are considerably influenced by search engine marketing (SEM).…

As smart meters continue to be deployed around the world collecting unprecedented levels of fine-grained data about consumers, we need to find mechanisms that are fair to both, (1) the electric utility who needs the data to improve their…

Due to popularization of internet and e-commerce, more and more people getting involved in online shopping market. A large number of companies have been transferred to the internet where online customers have been increased due to easy…

This research is concerned with the development of a realistic model for e-procurement adoption by organisations and groups observing the Rules of Islamic Sharia (RIS). This model is intended to be based on the behavioural control,…

This article proposes in depth comparative study of the most popular, used and analyzed Trust and Reputation System (TRS) according to the trust and reputation literature and in terms of specific trustworthiness criteria. This survey is…

Enterprise resource Planning (ERP) has become a key business driver in today's world. Retailers are also trying to reap in the benefits of the ERP. In most large Indian Retail Industry ERP systems have replaced nonintegrated information…

Electronic word-of-mouth (eWOM) is a prominent source of information that significantly influences consumer purchase decisions. Recent literature has extensively explored the impact of eWOM on consumers-generated reviews and purchase…

The Web 2.0 paradigm has radically changed the way businesses are run all around the world. Moreover, e-Commerce has overcome in daily shopping activities. For management teams, the assessment, evaluation, and forecasting of online incomes…

Complexity is an important characteristic of any business process. The key assumption of much research in Business Process Management is that process complexity has a negative impact on process performance. So far, behavioral studies have…

Predicting customer future purchases and lifetime value is a key metrics for managing marketing campaigns and optimizing marketing spend. This task is specifically challenging when the relationships between the customer and the firm are of…

E-commerce platforms are increasingly reliant on recommendation systems to enhance user experience, retain customers, and, in most cases, drive sales. The integration of machine learning methods into these systems has significantly improved…

This paper presents findings from a study of e-commerce adoption by Small and Medium Enterprises (SMEs) in Saudi Arabia. Only tiny number of Saudi commercial organizations, mostly medium and large companies from the manufacturing sector, in…

In this work, we characterize the doctor-patient relationship using a machine learning-derived trust score. We show that this score has statistically significant racial associations, and that by modeling trust directly we find stronger…

The introduction of cloud computing has provided opportunities for small businesses to implement enterprise systems (ES) in their organizations and thereby improve their business processes. While there have been many studies focusing on ES…

It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data,…

Over the past years, e-commerce platforms have expanded substantially, providing customers with convenient shopping experiences. To enhance e-commerce websites, it's essential to grasp user engagement and factors affecting conversion rates.…

We simulate the process of possible interactions between a set of competitive services and a set of portals that provide online rating for these services. We argue that to have a profitable business, these portals are forced to have…