相关论文: Evaluating Electronic Customer Relationship Manage…

Business Process Management (BPM) in the cloud is focused on how to provide Business Process as a Service (BPaaS) and also implementing the Elastic Business Process Management (eBPM). These approaches are finding models, techniques and…

The paper outlines a framework for autonomous control of a CRM (customer relationship management) system. First, it explores how a modified version of the widely accepted Recency-Frequency-Monetary Value system of metrics can be used to…

The advent of the Internet era has led to an explosive growth in the Electronic Health Records (EHR) in the past decades. The EHR data can be regarded as a collection of clinical events, including laboratory results, medication records,…

Robust Trust Reputation Systems (TRS) provide a most trustful reputation score for a specific product or service so as to support relying parties taking the right decision while interacting with an e-commerce application. Thus, TRS must…

Mobile applications have been rapidly changing the way business organizations deliver their services to their customers and how customers can interact with their service providers in order to satisfy their needs. The use of mobile…

Customer Relationship Management becomes a leading business strategy in highly competitive business environment. It aims to enhance the performance of the businesses by improving the customer satisfaction and loyalty. The objective of this…

The digitalization of credit scoring has become essential for financial institutions and commercial banks, especially in the era of digital transformation. Machine learning techniques are commonly used to evaluate customers'…

The cognitive research on reputation has shown several interesting properties that can improve both the quality of services and the security in distributed electronic environments. In this paper, the impact of reputation on decision-making…

This study was conducted with the main aim to investigate the relationships between demographic characteristics of companies and the facilities required for their commercial websites. The research samples are the top 100 Iranian companies…

The purpose of this paper is to introduce a holistic and systematic approach, based in key concepts of systems thinking, systems of systems and management science; to completely represent, model and analyze microgrid systems. In this paper…

Have we become more tolerant of dating people of different social backgrounds compared to ten years ago? Has the rise of online dating exacerbated or alleviated gender inequalities in modern courtship? Are the most attractive people on…

Customer reviews represent a very rich data source from which we can extract very valuable information about different online shopping experiences. The amount of the collected data may be very large especially for trendy items (products,…

Despite the fact that Saudi Arabia is a leading producer of oil and natural gas, a member of G-20, has the largest and fastest growth of ICT marketplaces in the Arab region, and is very wealthy, online retailing activities are not…

In a multi-channel marketing world, the purchase decision journey encounters many interactions (e.g., email, mobile notifications, display advertising, social media, and so on). These impressions have direct (main effects), as well as…

A lack of awareness surrounding secure online behaviour can lead to end-users, and their personal details becoming vulnerable to compromise. This paper describes an ongoing research project in the field of usable security, examining the…

Despite the large investments in the field of e-Government (e-Gov) around the world, little is known about the impact such investment. This is due to the lack of guidance evaluation, absence of appropriate tools to measure the impact of…

We consider a compartmental model to study the evolution of the number of regular customers and referral customers in some corporation. Transitions between compartments are modeled by parameters depending on the social network and the…

The COVID-19 pandemic has had a long-term impact on industries worldwide, with the hospitality and food industry facing significant challenges, leading to the permanent closure of many restaurants and the loss of jobs. In this study, we…

Policymakers worldwide draft privacy laws that require trading-off between safeguarding consumer privacy and preventing economic loss to companies that use consumer data. However, little empirical knowledge exists as to how privacy laws…

Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate their emotions while interacting with uncivil clients, we…