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Efficiency has been a pivotal aspect of the software industry since its inception, as a system that serves the end-user fast, and the service provider cost-efficiently benefits all parties. A database management system (DBMS) is an integral…

In the artificial intelligence (AI) age, firms increasingly invest in AI technology innovation to secure competitive advantages. However, the relationship between firms' AI technology innovation and consumer complaints remains…

Applications like Enterprise Resource Planning (ERP) systems have become an indispensable part of the corporate digital infrastructure. These systems store sensitive data about customers, suppliers, and employees, and thus companies have to…

E-commerce websites use machine learned ranking models to serve shopping results to customers. Typically, the websites log the customer search events, which include the query entered and the resulting engagement with the shopping results,…

The controllability of a factory is highly dependent on the capability of a given enterprise planning system to interact with the shop floor, and the capability of any authorized user to review the operation plans, as well as the status of…

In electronic marketplaces, after each transaction buyers will rate the products provided by the sellers. To decide the most trustworthy sellers to transact with, buyers rely on trust models to leverage these ratings to evaluate the…

The performance of an energy system under a real-time pricing mechanism depends on the consumption behavior of its customers, which involves uncertainties. In this paper, we consider a system operator that charges its customers with a…

Most of the research in the recommender systems domain is focused on the optimization of the metrics based on historical data such as Mean Average Precision (MAP) or Recall. However, there is a gap between the research and industry since…

Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organize, automate, and coordinate business processes. CRM with…

One of the goals of every business enterprise is to increase customer loyalty. The degree of customer loyalty is called customer quality which its forecasting will affect strategic marketing practices. The purpose of this study is to…

This paper explores the application of AI and NLP techniques for user feedback analysis in the context of heavy machine crane products. By leveraging AI and NLP, organizations can gain insights into customer perceptions, improve product…

Customer experience plays a critical role for a profitable organisation or company. A satisfied customer for a company corresponds to higher rates of customer retention, and better representation in the market. One way to improve customer…

Agents offer a new and exciting way of understanding the world of work. In this paper we describe the development of agent-based simulation models, designed to help to understand the relationship between people management practices and…

Word-of-Mouth (WoM) communication, via online reviews, plays an important role in customers' purchasing decisions. As such, retailers must consider the impact of WoM to manage customer perceptions and future demand. In this paper, we…

With advancements of next-generation programmable networks a traditional rule-based decision-making may not be able to adapt effectively to changing network and customer requirements and provide optimal customer experience. Customer…

In the last decade, the digital age has sharply redefined the way we study human behavior. With the advancement of data storage and sensing technologies, electronic records now encompass a diverse spectrum of human activity, ranging from…

The use of the Internet has become an urgent necessity in various fields and activities. One of such important fields could be electronic business (E-Business). E-business includes all operations and activities related to Internet commerce,…

This paper analyzes the relationship between cybersecurity management, data protection, and corporate reputation in the context of digital transformation. The study examines how organizations implement strategies and tools to mitigate cyber…

In this paper, we investigate how dynamic properties of reputation can influence the quality of users ranking. Reputation systems should be based on rules that can guarantee a high level of trust and help identifying unreliable units. To…

This paper presents some findings from a study researching the diffusion and adoption of online retailing in Saudi Arabia. Although the country has the largest and fastest growing ICT marketplace in the Arab region, e-commerce activities…