相关论文: CRM 2.0 within E-Health Systems: Towards Achieving…

Customer Relationship Management (CRM) with the Web technology provides healthcare organizations the ability to broaden services beyond its usual practices, and thus provides a particular advantageous environment to achieve complex e-health…

The Healthcare industry is undergoing a paradigm shift from healthcare institution-centred care to a citizen-centred care that emphasises on continuity of care from prevention to rehabilitation. The recent development of Information and…

Healthcare organization is implementing Customer Relationship Management (CRM) as a strategy for managing interactions with patients involving technology to organize, automate, and coordinate business processes. Web-based CRM provides…

Recently, many healthcare organizations are adopting CRM as a strategy, which involves using technology to organize, automate, and coordinate business processes, in managing interactions with their patients. CRM with the Web technology…

Most recent e-health initiatives perceive customers (patients) as recipients of medical care where they do not have a significant role in the process of health decision making. However, the advancement of Web 2.0 offers patients to have a…

Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organize, automate, and coordinate business processes. CRM with…

The Web technology provides healthcare providers the ability to broaden their services beyond the usual practices, and thus provides a particular advantageous environment to achieve complex e-health goals. This paper discusses how a Web 2.0…

In the context of the business applications, integrating an on-premise customer Relationship Management (CRM) system with other systems used to be resource-consuming and complicated in terms of data and system interworking. With the help of…

The purpose of this research is to develop a model that would close the gap between marketing plans and strategies from one side and the advanced online collaboration applications platforms known as WEB 2.0 in order to implement marketing…

This paper is to determine the dimension of e-health services in Brunei Darussalam (Brunei) from customers' perspective. It is to identify, understand, analyze and evaluate public's expectation on e-health in Brunei. A questionnaire was…

E-learning; enhanced by communicating and interacting is becoming increasingly accepted and this puts Web 2.0 at the center of the new educational technologies. E-Learning 2.0 emerges as an innovative method of online learning for its…

E-health innovations support empowered customers. It offers the ability for customers to have greater control and ready access applications of health information, clinical information, and social interaction between interested groups.…

Online social networks have changed the ways of communication and social interactions, especially in the Customer Relationship Management (CRM). In this sense, a new concept about business strategies involving CRM and social media has…

In today's competitive scenario in corporate world, "Customer Retention" strategy in Customer Relationship Management (CRM) is an increasingly pressed issue. Data mining techniques play a vital role in better CRM. This paper attempts to…

Customer Relationship Management (CRM) is a key element of modern marketing strategies. One of the most practical way to build useful knowledge on customers in a CRM system to produce scores to forecast churn behavior, propensity to…

This research paper conducts a survey of the various government organizations that are using Web 2.0 to enhance their functionality, interact with potential audience and to reach out to a huge customer base. The aim of the paper is to study…

Customer Relationship Management (CRM) systems are very common in large companies. However, CRM systems are not very common in Small and Medium Enterprises (SMEs). Most SMEs do not implement CRM systems due to several reasons, such as lack…

This research paper investigates the influence of industry on electronic customer relationship management (e-CRM) performance. A case study approach with two cases was applied to evaluate the influence of e-CRM on customer behavioral and…

Enterprise Resource Planning (ERP) is a integration of various resources of any organization. It is computer software. All kinds of organization data that is relating to each and every function of the organization are available in ERP. So…

By providing evidence-based clinical decision support, digital tools and electronic health records can revolutionize patient management, especially in resource-poor settings where fewer health workers are available and often need more…