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Conversational agents are increasingly used as support tools along mental therapeutic pathways with significant societal impacts. In particular, empathy is a key non-functional requirement in therapeutic contexts, yet current chatbot…

Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making…

计算与语言 · 计算机科学 2020-06-25 Yubo Xie , Ekaterina Svikhnushina , Pearl Pu

Since the Transformer architecture emerged, language model development has grown, driven by their promising potential. Releasing these models into production requires properly understanding their behavior, particularly in sensitive domains…

计算与语言 · 计算机科学 2024-10-25 Andrea Posada , Daniel Rueckert , Felix Meissen , Philip Müller

Previous researches on dialogue system assessment usually focus on the quality evaluation (e.g. fluency, relevance, etc) of responses generated by the chatbots, which are local and technical metrics. For a chatbot which responds to millions…

计算与语言 · 计算机科学 2022-01-17 Yong Shan , Jinchao Zhang , Zekang Li , Yang Feng , Jie Zhou

Language models excel at diagnostic assessments on curated medical case-studies and vignettes, performing on par with, or better than, clinical professionals. However, existing studies focus on complex scenarios with rich context making it…

Efficient patient-doctor interaction is among the key factors for a successful disease diagnosis. During the conversation, the doctor could query complementary diagnostic information, such as the patient's symptoms, previous surgery, and…

计算与语言 · 计算机科学 2024-10-08 Xueshen Li , Xinlong Hou , Nirupama Ravi , Ziyi Huang , Yu Gan

Empathy is critical to successful mental health support. Empathy measurement has predominantly occurred in synchronous, face-to-face settings, and may not translate to asynchronous, text-based contexts. Because millions of people use…

计算与语言 · 计算机科学 2020-09-18 Ashish Sharma , Adam S. Miner , David C. Atkins , Tim Althoff

Clinical diagnosis requires answers that are accurate, verifiable, and explicitly grounded in official guidelines. While large language models excel at natural language processing, their tendency to hallucinate undermines their utility in…

人工智能 · 计算机科学 2026-05-29 Navapat Nananukul , Mayank Kejriwal

Large language models (LLMs) chatbots like ChatGPT are increasingly used for mental health support. They offer accessible, therapeutic support but also raise concerns about misinformation, over-reliance, and risks in high-stakes contexts of…

计算机与社会 · 计算机科学 2025-12-09 Lingyao Li , Xiaoshan Huang , Renkai Ma , Ben Zefeng Zhang , Haolun Wu , Fan Yang , Chen Chen

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

人机交互 · 计算机科学 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

Traditional Chinese medicine (TCM) tongue diagnosis, while clinically valuable, faces standardization challenges due to subjective interpretation and inconsistent imaging protocols, compounded by the lack of large-scale, annotated datasets…

图像与视频处理 · 电气工程与系统科学 2025-07-25 Xuebo Jin , Longfei Gao , Anshuo Tong , Zhengyang Chen , Jianlei Kong , Ning Sun , Huijun Ma , Qiang Wang , Yuting Bai , Tingli Su

Recent advancements in machine learning and natural language processing have led to the rapid development of artificial intelligence (AI) as a valuable tool in the healthcare industry. Using large language models (LLMs) as conversational…

计算与语言 · 计算机科学 2024-01-25 Nicholas Yan , Gil Alterovitz

Disease-symptom datasets are significant and in demand for medical research, disease diagnosis, clinical decision-making, and AI-driven health management applications. These datasets help identify symptom patterns associated with specific…

计算与语言 · 计算机科学 2025-09-09 Abdullah Al Shafi , Rowzatul Zannat , Abdul Muntakim , Mahmudul Hasan

With a major focus on its history, difficulties, and promise, this research paper provides a thorough analysis of the chatbot technology environment as it exists today. It provides a very flexible chatbot system that makes use of…

人工智能 · 计算机科学 2023-10-16 Shivom Aggarwal , Shourya Mehra , Pritha Mitra

Mental illness is one of the most pressing public health issues of our time. While counseling and psychotherapy can be effective treatments, our knowledge about how to conduct successful counseling conversations has been limited due to lack…

计算与语言 · 计算机科学 2016-08-16 Tim Althoff , Kevin Clark , Jure Leskovec

Cognitive behavioural therapy is widely used to help patients understand and manage psychological distress. It is often delivered through spoken conversation, where therapists attend not only to what patients say, but also to how they say…

Effective clinical history taking is a foundational yet underexplored component of clinical reasoning. While large language models (LLMs) have shown promise on static benchmarks, they often fall short in dynamic, multi-turn diagnostic…

计算与语言 · 计算机科学 2026-01-30 Yang Zhou , Zhenting Sheng , Mingrui Tan , Yuting Song , Jun Zhou , Yu Heng Kwan , Lian Leng Low , Yang Bai , Yong Liu

Recently, there has been a growing interest in developing AI-enabled chatbot-based symptom checker (CSC) apps in the healthcare market. CSC apps provide potential diagnoses for users and assist them with self-triaging based on Artificial…

人机交互 · 计算机科学 2021-01-14 Yue You , Xinning Gui

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

计算与语言 · 计算机科学 2020-12-09 Anuradha Welivita , Pearl Pu

Demand for mental health support through AI chatbots is surging, though current systems present several limitations, like sycophancy or overvalidation, and reinforcement of maladaptive beliefs. A core obstacle to the creation of better…

计算与语言 · 计算机科学 2025-12-08 José Pombal , Maya D'Eon , Nuno M. Guerreiro , Pedro Henrique Martins , António Farinhas , Ricardo Rei