相关论文: Wellbeing-Centered UX: Supporting Content Moderato…
We present Moderator, a policy-based model management system that allows administrators to specify fine-grained content moderation policies and modify the weights of a text-to-image (TTI) model to make it significantly more challenging for…
Accurately estimating how users respond to moderation interventions is paramount for developing effective and user-centred moderation strategies. However, this requires a clear understanding of which user characteristics are associated with…
Social robots and conversational agents are being explored as supports for wellbeing, goal-setting, and everyday self-regulation. While prior work highlights their potential to motivate and guide users, much of the evidence relies on…
Large language model (LLM)-based computer use agents execute user commands by interacting with available UI elements, but little is known about how users want to interact with these agents or what design factors matter for their user…
The proliferation of social media platforms and online communities has inadvertently catalyzed the spread of cyberbullying, hate speech, and other forms of online toxicity, making the effective governance of such harm a critical societal…
This work explores the impact of moderation on users' enjoyment of conversational AI systems. While recent advancements in Large Language Models (LLMs) have led to highly capable conversational AIs that are increasingly deployed in…
As part of our larger research effort to improve support for diverse end user human-centric aspects during software development, we wanted to better understand how developers currently go about addressing these challenging human-centric…
Content moderation is the process of screening and monitoring user-generated content online. It plays a crucial role in stopping content resulting from unacceptable behaviors such as hate speech, harassment, violence against specific…
Shortcomings of current models of moderation have driven policy makers, scholars, and technologists to speculate about alternative models of content moderation. While alternative models provide hope for the future of online spaces, they can…
Users increasingly face multiple interface features on one hand, and constraints on available resources (e.g., time, attention) on the other. Understanding the sensitivity of users' well-being to feature type and resource constraints, is…
Great user experience is killing us (more or less)! My argument in this provocation is that the excessive focus on user experience (UX) by the tech industry and academic community has a negative impact on the sustainability of ICT devices.…
The impact of digital device use on health and well-being is a pressing question to which individuals, families, schools, policy makers, legislators, and digital designers are all demanding answers. However, the scientific literature on…
Wellbeing AI has been becoming a new trend in individuals' mental health, organizational health, and flourishing our societies. Various applications of wellbeing AI have been introduced to our daily lives. While social relationships within…
User-generated content (UGC) on social media platforms is vulnerable to incitements and manipulations, necessitating effective regulations. To address these challenges, those platforms often deploy automated content moderators tasked with…
Behind the scenes of maintaining the safety of technology products from harmful and illegal digital content lies unrecognized human labor. The recent rise in the use of generative AI technologies and the accelerating demands to meet…
This paper describes the first stage of the ongoing development of two scales to measure online wellbeing and trust, based on the results of a series of workshops with younger and older adults. The first, the Online Wellbeing Scale includes…
Smartphones are now ubiquitous, yet our understanding of user interface factors that maximize mobile user experience (UX), is still limited. This work presents a controlled experiment, which investigated factors that affect the usability…
In this paper, we assess existing technical proposals for content moderation in End-to-End Encryption (E2EE) services. First, we explain the various tools in the content moderation toolbox, how they are used, and the different phases of the…
In this workshop paper, we discuss the potential for measures of user-centric benefits (such as emotional well-being) that could be explored when evaluating explainable AI (XAI) systems within the arts. As a background to this, we draw from…
Many software systems fail to meet the needs of the diverse end-users in society and are prone to pose problems, such as accessibility and usability issues. Some of these problems (partially) stem from the failure to consider the…