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One of the main weaknesses of current chatbots or dialogue systems is that they do not learn online during conversations after they are deployed. This is a major loss of opportunity. Clearly, each human user has a great deal of knowledge…

人工智能 · 计算机科学 2020-11-20 Bing Liu , Chuhe Mei

Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…

In high-stakes AI-supported decisions, considerations are not purely technical but involve moral judgments about fairness, responsibility, and harm. While prior research has focused mainly on functional or behavioral alignment, this paper…

人机交互 · 计算机科学 2026-04-17 Christiane Ernst , Luis Gutmann , Domenique Zipperling , Kathrin Figl , Niklas Kühl

People increasingly rely on AI-advice when making decisions. At times, such advice can promote selfish behavior. When individuals abide by selfishness-promoting AI advice, how are they perceived and punished? To study this question, we…

计算机与社会 · 计算机科学 2025-07-29 Margarita Leib , Nils Köbis , Ivan Soraperra

Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived…

人机交互 · 计算机科学 2024-08-27 Ranci Ren , John W. Castro , Santiago R. Acuña , Oscar Dieste , Silvia T. Acuña

Question answering systems are rapidly advancing, but their opaque nature may impact user trust. We explored trust through an anti-monitoring framework, where trust is predicted to be correlated with presence of citations and inversely…

Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…

计算与语言 · 计算机科学 2021-10-11 Jiun-Hao Jhan , Chao-Peng Liu , Shyh-Kang Jeng , Hung-Yi Lee

Most chatbot literature that focuses on improving the fluency and coherence of a chatbot, is dedicated to making chatbots more human-like. However, very little work delves into what really separates humans from chatbots -- humans…

计算与语言 · 计算机科学 2021-04-26 Hsuan Su , Jiun-Hao Jhan , Fan-yun Sun , Saurav Sahay , Hung-yi Lee

Chatbots are increasingly integrated into people's lives and are widely used to help people. Recently, there has also been growing interest in the reverse direction-humans help chatbots-due to a wide range of benefits including better…

人机交互 · 计算机科学 2026-01-21 Jingshu Li , Zicheng Zhu , Renwen Zhang , Yi-Chieh Lee

Bots are, for many Web and social media users, the source of many dangerous attacks or the carrier of unwanted messages, such as spam. Nevertheless, crawlers and software agents are a precious tool for analysts, and they are continuously…

社会与信息网络 · 计算机科学 2014-07-31 Luca Maria Aiello , Martina Deplano , Rossano Schifanella , Giancarlo Ruffo

Mental health concerns are rising globally, prompting increased reliance on technology to address the demand-supply gap in mental health services. In particular, mental health chatbots are emerging as a promising solution, but these remain…

人机交互 · 计算机科学 2026-01-23 Shreya Haran , Samiha Thatikonda , Dong Whi Yoo , Koustuv Saha

Conversation with chatbots based on Large Language Models (LLMs) such as ChatGPT has become one of the major forms of interaction with Artificial Intelligence (AI) in everyday life. What makes this interaction so convenient is that…

人机交互 · 计算机科学 2026-03-18 Sarah Diefenbach , Daniel Ullrich

The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…

人机交互 · 计算机科学 2023-01-18 Geovana Ramos Sousa Silva , Edna Dias Canedo

Human evaluation is becoming a necessity to test the performance of Chatbots. However, off-the-shelf settings suffer the severe reliability and replication issues partly because of the extremely high diversity of criteria. It is high time…

计算与语言 · 计算机科学 2021-05-25 Hongru Liang , Huaqing Li

Advancements in artificial intelligence (AI), speech recognition systems (ASR), and machine learning have enabled the development of intelligent computer programs called chatbots. Many chatbots have been proposed to provide different…

密码学与安全 · 计算机科学 2020-12-03 Sofian Hamad , Taoufik Yeferny

This paper investigates the specific experience of following a suggestion by an intelligent machine that has a wrong outcome and the emotions people feel. By adopting a typical task employed in studies on decision-making, we presented…

计算机与社会 · 计算机科学 2019-07-02 Andrea Beretta , Massimo Zancanaro , Bruno Lepri

This paper delves into the realm of ChatGPT, an AI-powered chatbot that utilizes topic modeling and reinforcement learning to generate natural responses. Although ChatGPT holds immense promise across various industries, such as customer…

密码学与安全 · 计算机科学 2023-07-27 Xiaodong Wu , Ran Duan , Jianbing Ni

Robots and other artificial intelligence (AI) systems are widely perceived as moral agents responsible for their actions. As AI proliferates, these perceptions may become entangled via the moral spillover of attitudes towards one AI to…

人工智能 · 计算机科学 2024-12-10 Aikaterina Manoli , Janet V. T. Pauketat , Jacy Reese Anthis

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…

ChatGPT is a chatbot that can answer text prompts fairly accurately, even performing very well on postgraduate-level questions. Many educators have found that their take-home or remote tests and exams are vulnerable to ChatGPT-based…

计算与语言 · 计算机科学 2024-02-26 Shanker Ram , Chen Qian