相关论文: 5-Star Hotel Customer Satisfaction Analysis Using …
E-commerce provides an efficient and effective way to exchange goods between sellers and customers. E-commerce has been a popular method for doing business, because of its simplicity of having commerce activity transparently available,…
Nowadays, we have large amounts of online items in various web-based applications, which makes it an important task to build effective personalized recommender systems so as to save users' efforts in information seeking. One of the most…
With the proliferation of digital infrastructure, there is a plethora of demand for internet services, which makes the wireless communications industry highly competitive. Thus internet service providers (ISPs) must ensure that their…
This study focuses on understanding the complex dynamics between humans and AI systems by analyzing user reviews. While previous research has explored various aspects of human-AI interaction, such as user perceptions and ethical…
Selecting a certain number of data points (or records) from a database which "best" satisfy users' expectations is a very prevalent problem with many applications. One application is a hotel booking website showing a certain number of…
With an increasingly large number of Chinese tourists in Japan, the hotel industry is in need of an affordable market research tool that does not rely on expensive and time-consuming surveys or interviews. Because this problem is real and…
Recent advances in natural language processing and deep learning have accelerated the development of digital assistants. In conversational commerce, these assistants help customers find suitable products in online shops through natural…
Over the years customers' expectation of getting information instantaneously has given rise to the increased usage of channels like virtual assistants. Typically, customers try to get their questions answered by low-touch channels like…
Tourism is an exciting thing to be visited by people in the world. Search for attractive and popular places can be done through social media. Data from social media or websites can be used as a reference to find current travel trends and…
Investigating the public experience of urgent care facilities is essential for promoting community healthcare development. Traditional survey methods often fall short due to limited scope, time, and spatial coverage. Crowdsourcing through…
Recommendation system has been widely used in different areas. Collaborative filtering focuses on rating, ignoring the features of items itself. In order to effectively evaluate customers preferences on books, taking into consideration of…
The product reviews are posted online in the hundreds and even in the thousands for some popular products. Handling such a large volume of continuously generated online content is a challenging task for buyers, sellers, and even…
Our paper contributes to the literature recommending approaches to make online reviews more credible and representative. We analyze data from four diverse major online retailers and find that verified customers who are prompted (by an…
Online reviews provided by consumers are a valuable asset for e-Commerce platforms, influencing potential consumers in making purchasing decisions. However, these reviews are of varying quality, with the useful ones buried deep within a…
Product search plays an essential role in eCommerce. It was treated as a special type of information retrieval problem. Most existing works make use of historical data to improve the search performance, which do not take the opportunity to…
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data,…
This research informs the means to develop an e-commerce strategy for web based tourism promotion of hotels located in developing countries. The study explored the aspects related to the use of information systems in web based tourism…
Since the dawn of the digitalisation era, customer feedback and online reviews are unequivocally major sources of insights for businesses. Consequently, conducting comparative analyses of such sources has become the de facto modus operandi…
Customer reviews are vital for making purchasing decisions in the Information Age. Such reviews can be automatically summarized to provide the user with an overview of opinions. In this tutorial, we present various aspects of opinion…
With increasing and extensive use of electronic health records, clinicians are often under time pressure when they need to retrieve important information efficiently among large amounts of patients' health records in clinics. While a search…