相关论文: The Risks, Benefits, and Consequences of Prepublic…
Content moderation practices and technologies need to change over time as requirements and community expectations shift. However, attempts to restructure existing moderation practices can be difficult, especially for platforms that rely on…
Prior research on transparency in content moderation has demonstrated the benefits of offering post-removal explanations to sanctioned users. In this paper, we examine whether the influence of such explanations transcends those who are…
Current content moderation follows a reactive, trial-and-error approach, where interventions are applied and their effects are only measured post-hoc. In contrast, we introduce a proactive, predictive approach that enables moderators to…
Effective content moderation in online communities is often a delicate balance between maintaining content quality and fostering user participation. In this paper, we introduce post guidance, a novel approach to community moderation that…
Online social media platforms use automated moderation systems to remove or reduce the visibility of rule-breaking content. While previous work has documented the importance of manual content moderation, the effects of automated content…
In many online communities, community leaders (i.e., moderators and administrators) can proactively filter undesired content by requiring posts to be approved before publication. But although many communities adopt post approvals, there has…
We study the impact of content moderation policies in online communities. In our theoretical model, a platform chooses a content moderation policy and individuals choose whether or not to participate in the community according to the…
As the last few years have seen an increase in online hostility and polarization both, we need to move beyond the fack-checking reflex or the praise for better moderation on social networking sites (SNS) and investigate their impact on…
Socialization in online communities allows existing members to welcome and recruit newcomers, introduce them to community norms and practices, and sustain their early participation. However, socializing newcomers does not come for free: in…
When toxic online communities on mainstream platforms face moderation measures, such as bans, they may migrate to other platforms with laxer policies or set up their own dedicated websites. Previous work suggests that within mainstream…
Social media platforms like Facebook and Reddit host thousands of user-governed online communities. These platforms sanction communities that frequently violate platform policies; however, public perceptions of such sanctions remain…
Peer production platforms like Wikipedia commonly suffer from content gaps. Prior research suggests recommender systems can help solve this problem, by guiding editors towards underrepresented topics. However, it remains unclear whether…
Reddit administrators have generally struggled to prevent or contain such discourse for several reasons including: (1) the inability for a handful of human administrators to track and react to millions of posts and comments per day and (2)…
Content moderation is the process of flagging content based on pre-defined platform rules. There has been a growing need for AI moderators to safeguard users as well as protect the mental health of human moderators from traumatic content.…
A widespread moderation strategy by online news platforms is to feature what the platform deems high quality comments, usually called editor picks or featured comments. In this paper, we compare online discussions of news articles in which…
Online communities, like Wikipedia, produce valuable public information goods. Whereas some of these communities require would-be contributors to create accounts, many do not. Does this requirement catalyze cooperation or inhibit…
Online volunteers are an uncompensated yet valuable labor force for many social platforms. For example, volunteer content moderators perform a vast amount of labor to maintain online communities. However, as social platforms like Reddit…
Content moderation is a widely used strategy to prevent the dissemination of irregular information on social media platforms. Despite extensive research on developing automated models to support decision-making in content moderation, there…
Flagging mechanisms on social media platforms allow users to report inappropriate posts/accounts for review by content moderators. These reports are pivotal to platforms' efforts toward regulating norm violations. This paper examines how…
Online community moderators often rely on social signals such as whether or not a user has an account or a profile page as clues that users may cause problems. Reliance on these clues can lead to "overprofiling'' bias when moderators focus…