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As conversational models become increasingly available to the general public, users are engaging with this technology in social interactions. Such unprecedented interaction experiences may pose considerable social and psychological risks to…

计算与语言 · 计算机科学 2023-08-28 Ekaterina Svikhnushina , Pearl Pu

Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…

人工智能 · 计算机科学 2017-09-15 Mahipal Jadeja , Neelanshi Varia

Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact on user's perceptions of using language that fails to conform to the associated social role. Our research draws on…

人机交互 · 计算机科学 2024-01-24 Ana Paula Chaves , Jesse Egbert , Toby Hocking , Eck Doerry , Marco Aurelio Gerosa

The interplay between artificial intelligence (AI) and psychology, particularly in personality assessment, represents an important emerging area of research. Accurate personality trait estimation is crucial not only for enhancing…

计算机与社会 · 计算机科学 2024-08-02 Erik Derner , Dalibor Kučera , Nuria Oliver , Jan Zahálka

The article proposes a system for knowledge-based conversation designed for Social Robots and other conversational agents. The proposed system relies on an Ontology for the description of all concepts that may be relevant conversation…

机器人学 · 计算机科学 2022-08-23 Lucrezia Grassi , Carmine Tommaso Recchiuto , Antonio Sgorbissa

Conversational agents are increasingly used as support tools along mental therapeutic pathways with significant societal impacts. In particular, empathy is a key non-functional requirement in therapeutic contexts, yet current chatbot…

Information extraction and user intention identification are central topics in modern query understanding and recommendation systems. In this paper, we propose DeepProbe, a generic information-directed interaction framework which is built…

机器学习 · 统计学 2018-03-02 Zi Yin , Keng-hao Chang , Ruofei Zhang

Software bots operating in multiple virtual digital platforms must understand the platforms' affordances and behave like human users. Platform affordances or features differ from one application platform to another or through a life cycle,…

人工智能 · 计算机科学 2023-05-30 Habtom Kahsay Gidey , Peter Hillmann , Andreas Karcher , Alois Knoll

To sustain engaging conversation, it is critical for chatbots to make good use of relevant knowledge. Equipped with a knowledge base, chatbots are able to extract conversation-related attributes and entities to facilitate context modeling…

计算与语言 · 计算机科学 2018-11-12 Yanran Li , Wenjie Li , Ziqiang Cao , Chengyao Chen

While diversity has become a debated issue in design, very little research exists on positive use-cases for diversity beyond scholarly criticism. The current work addresses this gap through the case of a diversity-aware chatbot, exploring…

人机交互 · 计算机科学 2024-02-14 Peter Kun , Amalia De Götzen , Miriam Bidoglia , Niels Jørgen Gommesen , George Gaskell

As governments increasingly adopt digital tools, public service chatbots have emerged as a growing communication channel. This paper explores the design considerations and engagement opportunities of public service chatbots, using a 311…

人机交互 · 计算机科学 2025-06-17 Jieyu Zhou , Rui Shen , Yue You , Carl DiSalvo , Lynn Dombrowski , Christopher MacLellan

Standardized surveys scale efficiently but sacrifice depth, while conversational interviews improve response quality at the cost of scalability and consistency. This study bridges the gap between these methods by introducing a framework for…

Trainable chatbots that exhibit fluent and human-like conversations remain a big challenge in artificial intelligence. Deep Reinforcement Learning (DRL) is promising for addressing this challenge, but its successful application remains an…

Although large language models (LLMs) have achieved excellent performance in a variety of evaluation benchmarks, they still struggle in complex reasoning tasks which require specific knowledge and multi-hop reasoning. To improve the…

计算与语言 · 计算机科学 2023-11-07 Zhipeng Chen , Kun Zhou , Beichen Zhang , Zheng Gong , Wayne Xin Zhao , Ji-Rong Wen

Chatbots have long been capable of answering basic questions and even responding to obscure prompts, but recently their improvements have been far more significant. Modern chatbots like Open AIs ChatGPT3 not only have the ability to answer…

计算与语言 · 计算机科学 2023-03-22 Grant Rosario , David Noever

Large Language Models (LLMs) and chatbots show significant promise in streamlining the legal intake process. This advancement can greatly reduce the workload and costs for legal aid organizations, improving availability while making legal…

计算机与社会 · 计算机科学 2023-11-23 Nick Goodson , Rongfei Lu

Previous researches on dialogue system assessment usually focus on the quality evaluation (e.g. fluency, relevance, etc) of responses generated by the chatbots, which are local and technical metrics. For a chatbot which responds to millions…

计算与语言 · 计算机科学 2022-01-17 Yong Shan , Jinchao Zhang , Zekang Li , Yang Feng , Jie Zhou

Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…

人工智能 · 计算机科学 2018-03-28 Biplav Srivastava

A chatbot is a software developed to help reply to text or voice conversations automatically and quickly in real time. In the agriculture sector, the existing smart agriculture systems just use data from sensing and internet of things (IoT)…

计算与语言 · 计算机科学 2023-08-08 Paweena Suebsombut , Pradorn Sureephong , Aicha Sekhari , Suepphong Chernbumroong , Abdelaziz Bouras

The fundamental principles, potential applications, and ethical concerns of ChatGPT are analyzed and discussed in this study. Since ChatGPT emerged, it has gained a rapidly growing popularity, with more than 600 million users today. The…

其他计算机科学 · 计算机科学 2023-08-15 Ioannis D. Apostolopoulos , Mpesi Tzani , Sokratis I. Aznaouridis
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