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As chatbots continue to evolve toward human-like, real-world, interactions, multimodality remains an active area of research and exploration. So far, efforts to integrate multimodality into chatbots have primarily focused on image-centric…

计算与语言 · 计算机科学 2025-06-03 Jihyoung Jang , Minwook Bae , Minji Kim , Dilek Hakkani-Tur , Hyounghun Kim

A growing literature studies how humans incorporate advice from algorithms. This study examines an algorithm with millions of daily users: ChatGPT. In a preregistered study, 118 student participants answer 2,828 multiple-choice questions…

人机交互 · 计算机科学 2023-06-14 Peter Zhang

Customer service is the lifeblood of any business. Excellent customer service not only generates return business but also creates new customers. Looking at the demanding market to provide a 24/7 service to customers, many organisations are…

Artificial intelligence has been around for a while, but suddenly it has received more attention than ever before. Thanks to innovations from companies like Google, Microsoft, Meta, and other major brands in technology. OpenAI, though, has…

计算机与社会 · 计算机科学 2024-03-26 Md. Asraful Haque , Shuai Li

The launch of ChatGPT in November 2022 marked the beginning of a new era in AI, the availability of generative AI tools for everyone to use. ChatGPT and other similar chatbots boast a wide range of capabilities from answering student…

计算与语言 · 计算机科学 2024-09-04 Yanchen Wang , Lisa Singh

Patients with schizophrenia often present with cognitive impairments that may hinder their ability to learn about their condition. These individuals could benefit greatly from education platforms that leverage the adaptability of Large…

计算与语言 · 计算机科学 2024-10-18 Per Niklas Waaler , Musarrat Hussain , Igor Molchanov , Lars Ailo Bongo , Brita Elvevåg

We present a chatbot implementing a novel dialogue management approach based on logical inference. Instead of framing conversation a sequence of response generation tasks, we model conversation as a collaborative inference process in which…

计算与语言 · 计算机科学 2021-11-02 Sarah E. Finch , James D. Finch , Daniil Huryn , William Hutsell , Xiaoyuan Huang , Han He , Jinho D. Choi

Supporting users in protecting sensitive information when using conversational agents (CAs) is crucial, as users may undervalue privacy protection due to outdated, partial, or inaccurate knowledge about privacy in CAs. Although privacy…

人机交互 · 计算机科学 2026-03-23 Mohammad Hadi Nezhad , Francisco Enrique Vicente Castro , Ivon Arroyo

The introduction of large language models has brought rapid progress on Text-to-SQL benchmarks, but it is not yet easy to build a working enterprise solution. In this paper, we present insights from building an internal chatbot that enables…

Large Language Models have found application in various mundane and repetitive tasks including Human Resource (HR) support. We worked with the domain experts of SAP SE to develop an HR support chatbot as an efficient and effective tool for…

计算与语言 · 计算机科学 2024-07-09 Anum Afzal , Alexander Kowsik , Rajna Fani , Florian Matthes

Large Language Models (LLMs), such as ChatGPT, exhibit advanced capabilities in generating text, images, and videos. However, their effective use remains constrained by challenges in prompt formulation, personalization, and opaque…

人机交互 · 计算机科学 2025-03-04 Si Thu , A. Baki Kocaballi

Software bots have attracted increasing interest and popularity in both research and society. Their contributions span automation, digital twins, game characters with conscious-like behavior, and social media. However, there is still a lack…

人机交互 · 计算机科学 2023-11-22 Habtom Kahsay Gidey , Peter Hillmann , Andreas Karcher , Alois Knoll

Textual conversational agent or chatbots' development gather tremendous traction from both academia and industries in recent years. Nowadays, chatbots are widely used as an agent to communicate with a human in some services such as booking…

计算与语言 · 计算机科学 2019-06-25 Endang Wahyu Pamungkas

Healthcare systems around the world are grappling with issues like inefficient diagnostics, rising costs, and limited access to specialists. These problems often lead to delays in treatment and poor health outcomes. Most current AI and deep…

人工智能 · 计算机科学 2025-12-22 Maliha Tabassum , M Shamim Kaiser

Informed consent is a core cornerstone of ethics in human subject research. Through the informed consent process, participants learn about the study procedure, benefits, risks, and more to make an informed decision. However, recent studies…

人机交互 · 计算机科学 2023-02-03 Ziang Xiao , Tiffany Wenting Li , Karrie Karahalios , Hari Sundaram

Large language models have been demonstrated to be valuable in different fields. ChatGPT, developed by OpenAI, has been trained using massive amounts of data and simulates human conversation by comprehending context and generating…

计算与语言 · 计算机科学 2023-04-05 Ali Borji

Social chatbots based on large language models are increasingly embedded in everyday platforms, yet how users develop trust in these systems over time remains unclear. We present a four-week longitudinal qualitative survey study (N = 27) of…

计算机与社会 · 计算机科学 2026-04-27 Annie Landerberg , Kari Flatmo , Alan Said

Chatbots and AI assistants have claimed their importance in today life. The main reason behind adopting this technology is to connect with the user, understand their requirements, and fulfill them. This has been achieved but at the cost of…

计算与语言 · 计算机科学 2021-02-23 Muhammad Hamzah Mushtaq

Building open-domain chatbots is a challenging area for machine learning research. While prior work has shown that scaling neural models in the number of parameters and the size of the data they are trained on gives improved results, we…

With the development of Natural Language Processing, Automatic question-answering system such as Waston, Siri, Alexa, has become one of the most important NLP applications. Nowadays, enterprises try to build automatic custom service…

计算与语言 · 计算机科学 2019-07-09 Hsiang-En Cherng , Chia-Hui Chang