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Chatbots can serve as a viable tool for preliminary depression diagnosis via interactive conversations with potential patients. Nevertheless, the blend of task-oriented and chit-chat in diagnosis-related dialogues necessitates professional…

人工智能 · 计算机科学 2024-04-09 Kunyao Lan , Cong Ming , Binwei Yao , Lu Chen , Mengyue Wu

Emotional language generation is one of the keys to human-like artificial intelligence. Humans use different type of emotions depending on the situation of the conversation. Emotions also play an important role in mediating the engagement…

计算与语言 · 计算机科学 2019-11-27 Sashank Santhanam , Samira Shaikh

This paper explores the intersection of Otome Culture and artificial intelligence, particularly focusing on how Otome-oriented games fulfill the emotional needs of young women. These games, which are deeply rooted in a subcultural…

人机交互 · 计算机科学 2023-11-17 Yanting Pan , Yixuan Tang , Yuchen Niu

Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce, involving the moderating effects of task complexity and…

人工智能 · 计算机科学 2024-01-24 Xusen Cheng , Ying Bao , Alex Zarifis , Wankun Gong , Jian Mou

Generating appropriate emotions for responses is essential for dialog systems to provide human-like interaction in various application scenarios. Most previous dialog systems tried to achieve this goal by learning empathetic manners from…

计算与语言 · 计算机科学 2024-04-12 Zhiyuan Wen , Jiannong Cao , Jiaxing Shen , Ruosong Yang , Shuaiqi Liu , Maosong Sun

To provide consistent emotional interaction with users, dialog systems should be capable to automatically select appropriate emotions for responses like humans. However, most existing works focus on rendering specified emotions in responses…

计算与语言 · 计算机科学 2021-07-01 Wen Zhiyuan , Cao Jiannong , Yang Ruosong , Liu Shuaiqi , Shen Jiaxing

This paper presents a web-based demonstration of Emotion Twenty Questions (EMO20Q), a dialog game whose purpose is to study how people describe emotions. EMO20Q can also be used to develop artificially intelligent dialog agents that can…

计算与语言 · 计算机科学 2022-10-06 Abe Kazemzadeh , Adedamola Sanusi , Huihui , Nie

Empathy is often understood as the ability to share and understand another individual's state of mind or emotion. With the increasing use of chatbots in various domains, e.g., children seeking help with homework, individuals looking for…

人工智能 · 计算机科学 2026-03-24 Kristina Schaaff , Caroline Reinig , Tim Schlippe

Emotions play a critical role in our everyday lives by altering how we perceive, process and respond to our environment. Affective computing aims to instill in computers the ability to detect and act on the emotions of human actors. A core…

计算与语言 · 计算机科学 2020-08-31 Connor T. Heaton , David M. Schwartz

As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…

人机交互 · 计算机科学 2025-03-10 Tingting Liu , Salvatore Giorgi , Ankit Aich , Allison Lahnala , Brenda Curtis , Lyle Ungar , João Sedoc

The human-level performance of Large Language Models (LLMs) across various tasks has raised expectations for the potential of Artificial Intelligence (AI) to possess emotions someday. To explore the capability of current LLMs to express…

人工智能 · 计算机科学 2025-04-23 Shin-nosuke Ishikawa , Atsushi Yoshino

Using agent-directed simulations, we investigate fluctuations in the collective emotional states on a chat network where agents interchange messages with a fixed number of moderators and emotional Bot. To design a realistic chat system, the…

物理与社会 · 物理学 2014-11-21 M. Šuvakov , B. Tadić

Systems powered by artificial intelligence are being developed to be more user-friendly by communicating with users in a progressively human-like conversational way. Chatbots, also known as dialogue systems, interactive conversational…

人机交互 · 计算机科学 2020-01-03 Kennedy Ralston , Yuhao Chen , Haruna Isah , Farhana Zulkernine

In collaboration with Postpartum Support International (PSI), a non-profit organization dedicated to supporting caregivers with postpartum mood and anxiety disorders, we developed three chatbots to provide context-specific empathetic…

计算与语言 · 计算机科学 2023-08-16 Xuewen Yao , Miriam Mikhelson , S. Craig Watkins , Eunsol Choi , Edison Thomaz , Kaya de Barbaro

This research examines how the emotional tone of human-AI interactions shapes ChatGPT and human behavior. In a between-subject experiment, we asked participants to express a specific emotion while working with ChatGPT (GPT-4.0) on two…

计算与语言 · 计算机科学 2026-01-09 Florence Bernays , Marco Henriques Pereira , Jochen Menges

Emotional concepts play a huge role in our daily life since they take part into many cognitive processes: from the perception of the environment around us to different learning processes and natural communication. Social robots need to…

神经与进化计算 · 计算机科学 2018-08-02 Pablo Barros , Emilia Barakova , Stefan Wermter

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

计算与语言 · 计算机科学 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

User satisfaction is closely related to enterprises, as it not only directly reflects users' subjective evaluation of service quality or products, but also affects customer loyalty and long-term business revenue. Monitoring and…

计算与语言 · 计算机科学 2026-03-05 Jing Bian , Haoxiang Su , Liting Jiang , Di Wu , Ruiyu Fang , Xiaomeng Huang , Yanbing Li , Shuangyong Song , Hao Huang

The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…

人机交互 · 计算机科学 2024-07-01 Sion Yoon , Tae Eun Kim , Yoo Jung Oh

This technical report explores the ability of ChatGPT in recognizing emotions from text, which can be the basis of various applications like interactive chatbots, data annotation, and mental health analysis. While prior research has shown…

机器人学 · 计算机科学 2023-12-05 Naoki Wake , Atsushi Kanehira , Kazuhiro Sasabuchi , Jun Takamatsu , Katsushi Ikeuchi