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GitHub provides developers with a practical way to distribute source code and collaboratively work on common projects. To enhance account security and privacy, GitHub allows its users to manage access permissions, review audit logs, and…

Human feedback on conversations with language language models (LLMs) is central to how these systems learn about the world, improve their capabilities, and are steered toward desirable and safe behaviors. However, this feedback is mostly…

Bug fixing is a complex and time-consuming task in software development. Bug localization research tends to focus on the accuracy of automated tools that suggest source code files for developers to look at. However, little is known about…

Software updates are essential to enhance security, fix bugs, and add better features to the existing software. While some users accept software updates, non-compliance remains a widespread issue. While some users accept software updates,…

Conversational systems use spoken language to interact with their users. Although conversational systems, such as Amazon Alexa, are becoming common and afford interesting functionalities, there is little known about the issues users of…

Information sharing on social networks is ubiquitous, intuitive, and occasionally accidental. However, people may be unaware of the potential negative consequences of disclosures, such as reputational damages. Yet, people use social…

In the age of ubiquitous technologies, security- and privacy-focused choices have turned out to be a significant concern for individuals and organizations. Risks of such pervasive technologies are extensive and often misaligned with user…

Consumer applications are becoming increasingly smarter and most of them have to run on device ecosystems. Potential benefits are for example enabling cross-device interaction and seamless user experiences. Essential for today's smart…

Requirements Engineering (RE) is the initial step towards building a software system. The success or failure of a software project is firmly tied to this phase, based on communication among stakeholders using natural language. The problem…

Usability and user experience (UX) issues are often not well emphasized and addressed in open source software (OSS) development. There is an imperative need for supporting OSS communities to collaboratively identify, understand, and fix UX…

The diverse community members who contribute to the discussions on issue tracking systems of open-source software projects often exhibit complex affective states such as sentiments and tones. These affective states can significantly…

Modern software systems, like GNU/Linux distributions or Eclipse-based development environment, are often deployed by selecting components out of large component repositories. Maintaining such software systems by performing component…

In March 2025, Meta announced a new AI system to rank the order of the comments shown to Instagram users. With existing research showing how feed personalization systems can lead to increased polarization, the introduction of this new…

Predicting a mobile app's popularity before its first release can provide developers with a strategic advantage in a competitive marketplace, yet it remains a challenging problem. This study explores the extent to which internal software…

Android users are increasingly concerned with the privacy of their data and security of their devices. To improve the security awareness of users, recent automatic techniques produce security-centric descriptions by performing program…

In the current mobile app development, novel and emerging DevOps practices (e.g., Continuous Delivery, Integration, and user feedback analysis) and tools are becoming more widespread. For instance, the integration of user feedback (provided…

Contact tracing apps have become one of the main approaches to control and slow down the spread of COVID-19 and ease up lockdown measures. While these apps can be very effective in stopping the transmission chain and saving lives, their…

In the mobile app ecosystem, developers receive ad revenue by placing ads in their apps and releasing them for free. While there is evidence that users do not like ads, we do not know what are the aspects of ads that users dislike nor if…

OpenAI's advanced large language models (LLMs) have revolutionized natural language processing and enabled developers to create innovative applications. As adoption grows, understanding the experiences and challenges of developers working…

Customization has long been a central goal in interactive systems, yet prior work shows that end-user tailoring occurs infrequently and is often confined to initial setup or moments of breakdown. Recent advances in generative AI suggest…