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Due to the rapid development of non-face-to-face services due to the corona virus, commerce through the Internet, such as sales and reservations, is increasing very rapidly. Consumers also post reviews, suggestions, or judgments about goods…

This study seeks to better understand the network characteristics of client support teams by analyzing the teams' e-mail communication networks and comparing it to client organization's satisfaction. In collaboration with a large service…

Due to flourish of the Web 2.0, web opinion sources are rapidly emerging containing precious information useful for both customers and manufactures. Recently, feature based opinion mining techniques are gaining momentum in which customer…

In today's rapidly evolving technological landscape, organizations face the challenge of integrating external insights into their decision-making processes to stay competitive. To address this issue, this study proposes a method that…

The rapid growth of Information and Communication Technology (ICT) in the 21st century has resulted in the emergence of a novel technological paradigm; known as the Internet of Things, or IoT. The IoT, which is at the heart of today's smart…

User reviews of mobile apps often contain complaints or suggestions which are valuable for app developers to improve user experience and satisfaction. However, due to the large volume and noisy-nature of those reviews, manually analyzing…

The public sector faces several challenges, such as a number of external and internal demands for change, citizens' dissatisfaction and frustration with public sector organizations, that need to be addressed. An alternative to the…

Since the advent of the web, the amount of data on wen has been increased several million folds. In recent years web data generated is more than data stored for years. One important data format is text. To answer user queries over the…

Securing the supply chain of information and communications technology (ICT) has recently emerged as a critical concern for national security and integrity. With the proliferation of Internet of Things (IoT) devices and their increasing…

Sentiment analysis is a new area in text analytics where it focuses on the analysis and understanding of the emotions from the text patterns. This new form of analysis has been widely adopted in customer relation management especially in…

Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP)…

While human factors in fraud have been studied by the HCI and security communities, most research has been directed to understanding either the victims' perspectives or prevention strategies, and not on fraudsters, their motivations and…

Inspired by conversational reading comprehension (CRC), this paper studies a novel task of leveraging reviews as a source to build an agent that can answer multi-turn questions from potential consumers of online businesses. We first build a…

Nowadays, with the rise of Internet access and mobile devices around the globe, more people are using social networks for collaboration and receiving real-time information. Twitter, the microblogging that is becoming a critical source of…

One of the most pressing issues that have arisen due to the rapid growth of the Internet is known as information overloading. Simplifying the relevant information in the form of a summary will assist many people because the material on any…

The study discusses the main features which affect the IT companies valuation on the example of social networks. The relevance of the chosen topic is due to the fact that people live in the information age now, and information technologies…

Providing constructive feedback to paper authors is a core component of peer review. With reviewers increasingly having less time to perform reviews, automated support systems are required to ensure high reviewing quality, thus making the…

User reviews of mobile apps provide a communication channel for developers to perceive user satisfaction. Many app features that users have problems with are usually expressed by key phrases such as "upload pictures", which could be buried…

User and product information associated with a review is useful for sentiment polarity prediction. Typical approaches incorporating such information focus on modeling users and products as implicitly learned representation vectors. Most do…

Internet Service Providers (ISPs) bear the brunt of being the first port of call for poor video streaming experience. ISPs can benefit from knowing the user's device type (e.g., Android, iOS) and software agent (e.g., native app, Chrome) to…