相关论文: Detecting Distrust Towards the Skills of a Virtual…
The role of trust within Human-Computer Interaction is being redefined. With the increasing omnipresence, autonomy, and opacity of technology, users often struggle to understand the capabilities and limitations of systems. In this article,…
Virtual assistant technology has the potential to make a significant impact in the field of software engineering. However, few SE-related datasets exist that would be suitable for the design or training of a virtual assistant. To help lay…
The capacity to create realistic virtual humans has progressed significantly, and such characters can be found in many applications across entertainment, education and health. As an essential element of interactive virtual humans,…
High-quality automatic speech recognition (ASR) is essential for virtual assistants (VAs) to work well. However, ASR often performs poorly on VA requests containing named entities. In this work, we start from the observation that many ASR…
Voice assistants are increasingly prevalent, from personal devices to team environments. This study explores how voice type and contribution quality influence human-agent team performance and perceptions of anthropomorphism, animacy,…
As chatbots increasingly blur the boundary between automated systems and human conversation, the foundations of trust in these systems warrant closer examination. While regulatory and policy frameworks tend to define trust in normative…
Trustworthy robot behavior requires not only high levels of task success but also that the robot can reliably quantify how likely it is to succeed. To this end, we present a first-of-its-kind study of confidence calibration in…
We present a series of two studies conducted to understand user's affective states during voice-based human-machine interactions. Emphasis is placed on the cases of communication errors or failures. In particular, we are interested in…
Voice-enabled interactions provide more human-like experiences in many popular IoT systems. Cloud-based speech analysis services extract useful information from voice input using speech recognition techniques. The voice signal is a rich…
Trust is a central component of the interaction between people and AI, in that 'incorrect' levels of trust may cause misuse, abuse or disuse of the technology. But what, precisely, is the nature of trust in AI? What are the prerequisites…
Understanding human behavior and monitoring mental health are essential to maintaining the community and society's safety. As there has been an increase in mental health problems during the COVID-19 pandemic due to uncontrolled mental…
Building trust in AI-based systems is deemed critical for their adoption and appropriate use. Recent research has thus attempted to evaluate how various attributes of these systems affect user trust. However, limitations regarding the…
AI is promising in assisting UX evaluators with analyzing usability tests, but its judgments are typically presented as non-interactive visualizations. Evaluators may have questions about test recordings, but have no way of asking them.…
Humans with an average level of social cognition can infer the beliefs of others based solely on the nonverbal communication signals (e.g. gaze, gesture, pose and contextual information) exhibited during social interactions. This social…
The state of the art in human computer conversation leaves something to be desired and, indeed, talking to a computer can be down-right annoying. This paper describes an approach to identifying ``opportunities for improvement'' in these…
AI-assisted usability analysis can potentially reduce the time and effort of finding usability problems, yet little is known about how AI's perceived expertise influences evaluators' analytic strategies and perceptions over time. We ran a…
Explainable artificial intelligence (XAI) methods are being proposed to help interpret and understand how AI systems reach specific predictions. Inspired by prior work on conversational user interfaces, we argue that augmenting existing XAI…
With the growing utility of today's conversational virtual assistants, the importance of user motivation in human-AI interaction is becoming more obvious. However, previous studies in this and related fields, such as human-computer…
This study investigated whether human trust in a social robot with anthropomorphic physicality is similar to that in an AI agent or in a human in order to clarify how anthropomorphic physicality influences human trust in an agent. We…
Trust is a fundamental concept in human decision-making and collaboration that has long been studied in philosophy and psychology. However, software engineering (SE) articles often use the term trust informally; providing an explicit…