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相关论文: Conversational Agents for Insurance Companies: Fro…

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Advances in artificial intelligence have renewed interest in conversational agents. So-called chatbots have reached maturity for industrial applications. German insurance companies are interested in improving their customer service and…

人机交互 · 计算机科学 2021-02-10 Falko Koetter , Matthias Blohm , Monika Kochanowski , Joscha Goetzer , Daniel Graziotin , Stefan Wagner

In this chapter, we provide a review of conversational agents (CAs), discussing chatbots, intended for casual conversation with a user, as well as task-oriented agents that generally engage in discussions intended to reach one or several…

计算与语言 · 计算机科学 2022-02-08 Mattias Wahde , Marco Virgolin

The insurance industry is undergoing a paradigm shift through the adoption of artificial intelligence (AI) technologies, particularly in the realm of intelligent conversational agents. Chatbots have evolved into sophisticated AI-driven…

计算与语言 · 计算机科学 2026-01-27 Adam Bradley , John Hastings , Khandaker Mamun Ahmed

It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in…

计算与语言 · 计算机科学 2021-11-17 Harsh Sakhrani , Saloni Parekh , Shubham Mahajan

Conversational agents have been showing lots of opportunities in healthcare by taking over a lot of tasks that used to be done by a human. One of the major functions of conversational healthcare agent is intervening users' daily behaviors.…

人机交互 · 计算机科学 2021-09-07 Youjin Hwang , Donghoon Shin , Sion Baek , Bongwon Suh , Joonhwan Lee

Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of…

人工智能 · 计算机科学 2024-08-07 Federico Castagna , Nadin Kokciyan , Isabel Sassoon , Simon Parsons , Elizabeth Sklar

Agent-based modelling and simulation offers a new and exciting way of understanding the world of work. In this paper we describe the development of an agent-based simulation model, designed to help to understand the relationship between…

神经与进化计算 · 计算机科学 2010-07-05 Peer-Olaf Siebers , Uwe Aickelin , Helen Celia , Christopher Clegg

Recent works have recognized the need for human-centered perspectives when designing and evaluating human-AI interactions and explainable AI methods. Yet, current approaches fall short at intercepting and managing unexpected user behavior…

人机交互 · 计算机科学 2022-05-04 Michaela Benk , Raphael Weibel , Andrea Ferrario

Conversational practice, while crucial for all language learners, can be challenging to get enough of and very expensive. Chatbots are computer programs developed to engage in conversations with humans. They are designed as software avatars…

人机交互 · 计算机科学 2020-11-17 Jasna Petrovic , Mladjan Jovanovic

Conversational agents have become ubiquitous, ranging from goal-oriented systems for helping with reservations to chit-chat models found in modern virtual assistants. In this survey paper, we explore this fascinating field. We look at some…

人工智能 · 计算机科学 2018-03-29 Vinayak Mathur , Arpit Singh

The advancement of Large Language Models (LLMs) has led to significant improvements in various service domains, including search, recommendation, and chatbot applications. However, applying state-of-the-art (SOTA) research to industrial…

Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…

软件工程 · 计算机科学 2025-07-16 Omar Elsisi , Glaucia Melo

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…

计算与语言 · 计算机科学 2022-01-19 Guendalina Caldarini , Sardar Jaf , Kenneth McGarry

Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…

计算机与社会 · 计算机科学 2017-04-18 Nicole M. Radziwill , Morgan C. Benton

The conversational agents is one of the most interested topics in computer science field in the recent decade. Which can be composite from more than one subject in this field, which you need to apply Natural Language Processing Concepts and…

计算与语言 · 计算机科学 2022-01-19 Moataz Mohammed , Mostafa M. Aref

The use of natural language interfaces in the field of human-computer interaction is undergoing intense study through dedicated scientific and industrial research. The latest contributions in the field, including deep learning approaches…

计算与语言 · 计算机科学 2024-02-07 Quim Motger , Xavier Franch , Jordi Marco

Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…

人机交互 · 计算机科学 2023-09-15 Biplav Srivastava , Kausik Lakkaraju , Tarmo Koppel , Vignesh Narayanan , Ashish Kundu , Sachindra Joshi

Systems powered by artificial intelligence are being developed to be more user-friendly by communicating with users in a progressively human-like conversational way. Chatbots, also known as dialogue systems, interactive conversational…

人机交互 · 计算机科学 2020-01-03 Kennedy Ralston , Yuhao Chen , Haruna Isah , Farhana Zulkernine

Conversational agents or chatbots are widely investigated and used across different fields including healthcare, education, and marketing. Still, the development of chatbots for assisting secure coding practices is in its infancy. In this…

Conversational agents are increasingly integrated into the most private and intimate aspects of users' lives, from discussions of mental health to financial decisions. As a result, these systems have access to reams of sensitive user data.…

人机交互 · 计算机科学 2026-05-29 Jacob Erickson
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