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Usability testing is an essential part of product design, particularly for user interfaces. To enhance the reliability of usability evaluations, employing cognitive load measurement methods can be highly effective in assessing the mental…

Background: Lack of usability can be a major barrier for the rapid adoption of mobile services. Therefore, the purpose of this paper is to investigate the usability of Mobile Health applications in Bangladesh. Method: We followed a 3-stage…

As digital government platforms become central to public service delivery, understanding citizen assessment is crucial for enhancing usability, trust, and inclusivity. This study investigates citizen satisfaction with the e-government…

The HCI field has seen a growing body of qualitative research, making use of a wide range of activities and methods. Interviews and workshops are some of the main techniques used to help understand user needs and to conduct co-design…

With the medical development in recent decades, the multiplicity of different diseases, and an increased number of patients, the use of an advanced healthcare information technology (HIT) such as a clinical decision support system (CDSS)…

Usability evaluation is crucial in human-centered design but can be costly, requiring expert time and user compensation. In this work, we developed a method for synthetic heuristic evaluation using multimodal LLMs' ability to analyze images…

Over the past 15 years, researchers have identified an increasing number of security mechanisms that are so unusable that the intended users either circumvent them or give up on a service rather than suffer the security. With hindsight, the…

With the rise of wearables, haptic interfaces are increasingly favored to communicate information in an ambient manner. Despite this expectation, existing guidelines are developed in studies where the participant's focus is entirely on the…

In recent years, Large Language Models (LLMs) have become widely used in medical applications, such as clinical decision support, medical education, and medical question answering. Yet, these models are often English-centric, limiting their…

Nowadays whenever a user buys any gadget, apart from the price his focus would also be on how easy is the functionality of the gadget. This means users are more concerned towards the usability of the gadget. Therefore, this study set to…

E-government services aims to provide citizens with more accessible, accurate, real-time and high quality services and information. Although the public sectors in Kingdom of Saudi Arabia (KSA) have promoted their e-Government services for…

This paper proposes a more comprehensive evaluation methodology to measure the usability and user experience qualities of accessible synchronous computer-mediated communication applications. The methodology goes beyond current practices by…

Two-factor authentication (2F) aims to enhance resilience of password-based authentication by requiring users to provide an additional authentication factor, e.g., a code generated by a security token. However, it also introduces…

In Human-Computer Interaction (HCI) and Ubiquitous Computing, the objective of optimizing device interactions and personalizing user experiences has placed a new emphasis on accurately evaluating cognitive readiness using wearable devices.…

Background and Context: Artificial intelligence (AI) tools have been reshaping computing and computer science education. Trust in AI is a determining factor in the adoption of these tools. Recent studies have shown different trust factors…

Objective: This research study aims to investigate the use of novice crowd inspectors for usability inspection with respect to time spent and the cost incurred. This study compares the results of the novice crowd usability inspection guided…

Generative Artificial Intelligence (GenAI) is rapidly becoming embedded in Saudi Arabia's digital transformation under Vision 2030, yet public awareness, adoption, and concerns surrounding these tools remain underexplored. This study…

Artificial Intelligence (AI) has demonstrated potential in healthcare, particularly in enhancing diagnostic accuracy and decision-making through Clinical Decision Support Systems (CDSSs). However, the successful implementation of these…

While cyber security has become a prominent concept of emerging information governance, the Kingdom of Saudi Arabia has been dealing with severe threats to individual and organizational IT systems for a long time. These risks have recently…

Heuristic inspections are often carried out in a rather restrictive manner in the sense that they often address one or two of User Experience aspects. These two generally being: usability and "user experience". This fails to consider UX as…