相关论文: Conversational AI: The Science Behind the Alexa Pr…
Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…
Smart space management can be done in many ways. On one hand, there are conversational assistants such as the Google Assistant or Amazon Alexa that enable users to comfortably interact with smart spaces with only their voice, but these have…
AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…
Agentic systems, in which diverse agents cooperate to tackle challenging problems, are exploding in popularity in the AI community. However, existing agentic frameworks take a relatively narrow view of agents, apply a centralized model, and…
Advances in machine intelligence have enabled conversational interfaces that have the potential to radically change the way humans interact with machines. However, even with the progress in the abilities of these agents, there remain…
The applications of conversational agents for scientific disciplines (as expert domains) are understudied due to the lack of dialogue data to train such agents. While most data collection frameworks, such as Amazon Mechanical Turk, foster…
Surveys and interviews are widely used for collecting insights on emerging or hypothetical scenarios. Traditional human-led methods often face challenges related to cost, scalability, and consistency. Recently, various domains have begun to…
Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…
Humans gather information by engaging in conversations involving a series of interconnected questions and answers. For machines to assist in information gathering, it is therefore essential to enable them to answer conversational questions.…
Despite a surge collection of XAI methods, users still struggle to obtain required AI explanations. Previous research suggests chatbots as dynamic solutions, but the effective design of conversational XAI agents for practical human needs…
In order to bring artificial agents into our lives, we will need to go beyond supervised learning on closed datasets to having the ability to continuously expand knowledge. Inspired by a student learning in a classroom, we present an agent…
Recent years have seen an increasing number of applications that have a natural language interface, either in the form of chatbots or via personal assistants such as Alexa (Amazon), Google Assistant, Siri (Apple), and Cortana (Microsoft).…
AI systems are increasingly being adopted across various domains and application areas. With this surge, there is a growing research focus and societal concern for actively involving humans in developing, operating, and adopting these…
Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…
With AI systems becoming more powerful and pervasive, there is increasing debate about keeping their actions aligned with the broader goals and needs of humanity. This multi-disciplinary and multi-stakeholder debate must resolve many…
Massive Online Open Courses (MOOCs) which were introduced in 2008 has since drawn attention around the world for both its advantages as well as criticism on its drawbacks. One of the issues in MOOCs which is the lack of interactivity with…
For an interactive agent, such as task-oriented spoken dialog systems or chatbots, measuring and adapting to Customer Satisfaction (CSAT) is critical in order to understand user perception of an agent's behavior and increase user engagement…
Conversational practice, while crucial for all language learners, can be challenging to get enough of and very expensive. Chatbots are computer programs developed to engage in conversations with humans. They are designed as software avatars…
Artificially intelligent chatbot, such as ChatGPT, represents a recent and powerful advancement in the AI domain. Users prefer them for obtaining quick and precise answers, avoiding the usual hassle of clicking through multiple links in…
Recent advances in multi-agentic systems (e.g. AutoGen, OpenAI Swarm) allow users to interact with a group of specialised AI agents rather than a single general-purpose agent. Despite the promise of this new paradigm, the HCI community has…