相关论文: Foreign-language Reviews: Help or Hindrance?

Humans use language to accomplish a wide variety of tasks - asking for and giving advice being one of them. In online advice forums, advice is mixed in with non-advice, like emotional support, and is sometimes stated explicitly, sometimes…

Consumers often face inconsistent product quality, particularly when identical products vary between markets, a situation known as the dual quality problem. To identify and address this issue, automated techniques are needed. This paper…

Over the last million years, human language has emerged and evolved as a fundamental instrument of social communication and semiotic representation. People use language in part to convey emotional information, leading to the central and…

Online reviews are typically written by volunteers and, as a consequence, information about seller quality may be under-provided in digital marketplaces. We study the extent of this under-provision in a large-scale randomized experiment…

Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…

Social media platforms and online forums generate rapid and increasing amount of textual data. Businesses, government agencies, and media organizations seek to perform sentiment analysis on this rich text data. The results of these…

Translate-test is a popular technique to improve the performance of multilingual language models. This approach works by translating the input into English using an external machine translation system, and running inference over the…

This study explores how emotions and sentiments differ in customer reviews of products and services on e-commerce platforms. Unlike earlier research that treats all reviews uniformly, this study distinguishes between reviews of products,…

Nowadays peoples are actively involved in giving comments and reviews on social networking websites and other websites like shopping websites, news websites etc. large number of people everyday share their opinion on the web, results is a…

Learning another language can be a highly emotional process, typically characterized by numerous frustrations and triumphs, big and small. For most learners, language learning does not follow a linear, predictable path, its zigzag course…

Bias is a disproportionate prejudice in favor of one side against another. Due to the success of transformer-based Masked Language Models (MLMs) and their impact on many NLP tasks, a systematic evaluation of bias in these models is needed…

Opinions are very important in the life of human beings. These Opinions helped the humans to carry out the decisions. As the impact of the Web is increasing day by day, Web documents can be seen as a new source of opinion for human beings.…

Sentiment analysis (SA) systems are used in many products and hundreds of languages. Gender and racial biases are well-studied in English SA systems, but understudied in other languages, with few resources for such studies. To remedy this,…

While state-of-the-art large language models (LLMs) have shown impressive performance on many tasks, there has been extensive research on undesirable model behavior such as hallucinations and bias. In this work, we investigate how the…

Purpose - To test the ability of major search engines, Google, Yahoo, MSN, and Ask, to distinguish between German and English-language documents Design/methodology/approach - 50 queries, using words common in German and in English, were…

What makes an interaction with the LLM more preferable for the user? While it is intuitive to assume that information accuracy in the LLM's responses would be one of the influential variables, recent studies have found that inaccurate LLM's…

Second-hand markets have expanded rapidly with the growth of online consumer-to-consumer (C2C) platforms. A key feature of C2C markets is that sellers are typically non-professionals and often face uncertainty about the quality of the goods…

In recent years, the number of people studying English as a second language (ESL) has surpassed the number of native speakers. Recent work have demonstrated the success of providing personalized content based on reading difficulty, such as…

The majority of online reviews consist of plain-text feedback together with a single numeric score. However, there are multiple dimensions to products and opinions, and understanding the `aspects' that contribute to users' ratings may help…

Machine translation (MT) plays an important role in benefiting linguists, sociologists, computer scientists, etc. by processing natural language to translate it into some other natural language. And this demand has grown exponentially over…