相关论文: Enhancing Public Service Delivery through Organisa…

Multi-agent models are a suitable starting point to model complex social interactions. However, as the complexity of the systems increase, we argue that novel modeling approaches are needed that can deal with inter-dependencies at different…

Formal modelling provides a toolkit for understanding cultural dynamics, from individual decisions to recurring patterns of change. This chapter explains what models are and why they matter. Using a precise, shared language, they aid…

Cities are the drivers of socio-economic innovation, and are also forced to address the accelerating risk of failure in providing essential services such as water supply today and in the future. Here, we investigate the resilience of urban…

Social robots, also known as service or assistant robots, have been developed to improve the quality of human life in recent years. The design of socially capable and intelligent robots can vary, depending on the target user groups. In this…

As public sector agencies rapidly introduce new AI tools in high-stakes domains like social services, it becomes critical to understand how decisions to adopt these tools are made in practice. We borrow from the anthropological practice to…

This paper introduces ontological concepts required to evaluate and manage the coverage of social services in a Smart City context. Here, we focus on the perspective of key stakeholders, namely social purpose organizations and the clients…

Efficient and effective service delivery in Public Administration (PA) relies on the development and utilization of key performance indicators (KPIs) for evaluating and measuring performance. This paper presents an innovative framework for…

Current challenges in Electronic Government initiatives include performance management, effective and efficient means of sharing information between different stakeholders e.g. government departments in order to improve the quality of…

The Social Force Model of pedestrian dynamics is formulated in a way that a) most of its parameters do not have an immediate interpretation, b) often one single parameter has an impact on many aspects of walking behavior and c) a certain…

We are in this paper discussing conceptualisations of the relationship between IT and organisational issues. To move beyond an IT enables/ constrains position, we argue that it is necessary to take the specifics of an information system…

The 2030 Agenda for Sustainable Development of the United Nations outlines 17 goals as global challenges for countries of the world to address in their development. However, the progress of countries towards these goals has been much slower…

Performance modeling can help to improve the resource efficiency of clusters and distributed dataflow applications, yet the available modeling data is often limited. Collaborative approaches to performance modeling, characterized by the…

With the increasing complexity of collaboration among various social entities and user demands, the factors affecting the stable development of the data service market are also growing. These factors include the widespread dissemination of…

While there are many examples in which robots provide social assistance, a lack of theory on how the robots should decide how to assist impedes progress in realizing these technologies. To address this deficiency, we propose a pair of…

When used in requirements processes and tools, personas have the potential to identify vulnerabilities resulting from misalignment between user expectations and system goals. Typically, however, this potential is unfulfilled as personas and…

The development of energy systems is not a technocratic process but equally shaped by societal and cultural forces. Key instruments in this process are model-based scenarios describing a future energy system. Applying the concept of…

The increase reliance on information systems has created unprecedented challenges for organizations to protect their critical information from different security threats that have direct consequences on the corporate liability, loss of…

Object Oriented Design methodology is an emerging software development approach for complex systems with huge set of requirements. Unlike procedural approach, it captures the requirements as a set of data rather than services, encapsulated…

Integration of Machine Learning (ML) techniques into public administration marks a new and transformative era for e-government systems. While traditionally e-government studies were focusing on text-based interactions, this one explores the…

Most of organizations are increasingly investing huge amounts of money today in order to have the right digital capabilities required for their industry. The area where organisations feel they have made the most progress is in improving the…