相关论文: Coupling Analysis Between Twitter and Call Centre

How governments and Internet companies regulate user data on social media attracts public attention. This study tried to answer two questions: What kind of countries send more requests for Facebook user data? What kind of countries get more…

Social media have become a valuable source for extracting data about societal crises and an important outlet to disseminate official information. Government agencies are increasingly turning to social media to use it as a mouthpiece in…

World leaders have been increasingly using social media platforms as a tool for political communication. However, despite the growing research on governmental accounts on social media, virtually nothing is known about interactions among…

Online government petitions represent a new data-rich mode of political participation. This work examines the thus far understudied dynamics of sharing petitions on social media in order to garner signatures and, ultimately, a government…

Central banks increasingly use social media to communicate beyond financial markets, yet evidence on public engagement effectiveness remains limited. Despite 113 central banks joining Twitter between 2008 and 2018, we lack understanding of…

Social media platforms are increasingly being used by governments to foster user interaction. Particularly in cities with enhanced ICT infrastructures (i.e., Informational World Cities) and high internet penetration rates, social media…

Social media have great potential to support diverse information sharing, but there is widespread concern that platforms like Twitter do not result in communication between those who hold contradictory viewpoints. Because users can choose…

In this paper we report findings from a study of social network site use in a UK Government department. We have investigated this from a managerial, organisational perspective. We found at the study site that there are already several…

The timing patterns of human communication in social networks is not random. On the contrary, communication is dominated by emergent statistical laws such as non-trivial correlations and clustering. Recently, we found long-term correlations…

Count time series obtained from online social media data, such as Twitter, have drawn increasing interest among academics and market analysts over the past decade. Transforming Web activity records into counts yields time series with…

The social connections people form online affect the quality of information they receive and their online experience. Although a host of socioeconomic and cognitive factors were implicated in the formation of offline social ties, few of…

An ability to infer the political leaning of social media users can help in gathering opinion polls thereby leading to a better understanding of public opinion. While there has been a body of research attempting to infer the political…

Understanding the dynamics of social interactions is crucial to comprehend human behavior. The emergence of online social media has enabled access to data regarding people relationships at a large scale. Twitter, specifically, is an…

Given the centrality of regions in social movements, politics and public administration we aim to quantitatively study inter- and intra-regional communication for the first time. This work uses social media posts to first identify…

We study how political polarization is reflected in the social media posts used by media outlets to promote their content online. In particular, we track the Twitter posts of several media outlets over the course of more than three years…

Political misinformation, astroturfing and organised trolling are online malicious behaviours with significant real-world effects. Many previous approaches examining these phenomena have focused on broad campaigns rather than the small…

A growing number of people use social media to seek information or coordinate relief activities in times of crisis. Thus, social media is increasingly deployed by emergency agencies as well to reach more people in crisis situations.…

Technology is uniquely positioned to help us analyze large amounts of information to provide valuable insight during widespread public health concerns, like the ongoing COVID-19 pandemic. In fact, information technology companies like Apple…

This paper studies the relation between activity on Twitter and sales. While research exists into the relation between Tweets and movie and book sales, this paper shows that the same relations do not hold for products that receive less…

Social media are more than just a one-way communication channel. Data can be collected, analyzed and contextualized to support disaster risk management. However, disaster management agencies typically use such added-value information to…