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In this paper an analysis of a technical support data with the goal of identifying process improvement actions for reducing interrupts is presented. A technical support chat is established and used to provide internal developer support to…

社会与信息网络 · 计算机科学 2015-10-19 Zádor Dániel Kelemen , Balázs Tódor , Sándor Hodosi , Ákos Somfai

We ran a study on engagement and achievement for a first year undergraduate programming module which used an online learning environment containing tasks which generate automated feedback. Students could also access human feedback from…

计算机与社会 · 计算机科学 2022-01-05 Beate Grawemeyer , John Halloran , Matthew England , David Croft

Effective group decision-making is critical in Multi-Agent Systems (MAS). Yet, how different mechanisms for reaching consensus impact collaboration quality and efficiency remains understudied. We conduct a systematic study on group…

多智能体系统 · 计算机科学 2025-06-05 Young-Min Cho , Raphael Shu , Nilaksh Das , Tamer Alkhouli , Yi-An Lai , Jason Cai , Monica Sunkara , Yi Zhang , Dan Roth

Cooperative learning theory has shown that stable membership is a hallmark of effective work teams. According to relation strength and social network centrality, this paper proposes an approach to measure team stability reasons in…

计算机与社会 · 计算机科学 2014-01-27 Yanqing Wang , Hong Ge , Xiaojing Feng , Jie Yu

COVID 19 pandemic has disrupted the global market and workplace landscape. As a response, hybrid work situations have become popular in the software business sector. This way of working has an impact on software companies. This study…

软件工程 · 计算机科学 2024-07-23 Dron Khanna , Henry Edison , Anh Nguyen Duc , Kai Kristian Kemell

Context: Social aspects are of high importance for being successful using agile methods in software development. People are influenced by their cultural imprint, as the underlying cultural values are guiding us in how we think and act.…

软件工程 · 计算机科学 2023-11-22 Daniel Welsch , Luisa Burk , David Mötefindt , Michael Neumann

This paper examines the interactions between selected coordination modes and dynamic team composition, and their joint effects on task performance under different task complexity and individual learning conditions. Prior research often…

综合经济学 · 经济学 2024-01-12 Darío Blanco-Fernández , Stephan Leitner , Alexandra Rausch

Group brainstorming is a well-known idea generation technique, which plays a key role in software development processes. Despite this, the relevant literature has had little to offer in advancing our understanding of the effectiveness of…

软件工程 · 计算机科学 2013-08-26 Xiaofeng Wang , Daniel Graziotin , Juha Rikkilä , Pekka Abrahamsson

Improving the effectiveness of problem solving in teams is an important research topic due to the complexity and cross-disciplinary nature of modern problems. It is unlikely that an individual can successfully tackle alone such problems.…

人机交互 · 计算机科学 2023-08-15 Alex Doboli , Ryan Duke

Today, the prominence of data science within organizations has given rise to teams of data science workers collaborating on extracting insights from data, as opposed to individual data scientists working alone. However, we still lack a deep…

人机交互 · 计算机科学 2020-04-17 Amy X. Zhang , Michael Muller , Dakuo Wang

Women have been shown to be effective leaders in many team-based situations. However, it is also well-recognized that women are underrepresented in engineering and technology areas, which leads to wasted efforts and a lack of diversity in…

软件工程 · 计算机科学 2017-09-25 Anh Nguyen-Duc , Soudabeh Khodambashi , Jon Atle Gulla , John Krogstie , Pekka Abrahamsson

Software Development (SD) is remarkably dynamic and is critically dependent on the knowledge acquired by the project's software developers as the project progresses. Software developers need to understand large amounts of information…

软件工程 · 计算机科学 2023-05-02 Glaucia Melo , Luis Fernando Lins , Paulo Alencar , Donald Cowan

This work compares user collaboration with conversational personal assistants vs. teams of expert chatbots. Two studies were performed to investigate whether each approach affects accomplishment of tasks and collaboration costs.…

With the agile approach to managing software development projects comes an increased dependability on well functioning teams, since many of the practices are built on teamwork. The objective of this study was to investigate if, and how,…

软件工程 · 计算机科学 2019-11-26 Lucas Gren , Alfredo Goldman , Christian Jacobsson

This paper presents data analysis from a course on Software Engineering in an effort to identify metrics and techniques that would allow instructor to act proactively and identify patterns of low engagement and inefficient peer…

计算机与社会 · 计算机科学 2013-06-11 Daniel Dietsch , Andreas Podelski , Jaechang Nam , Pantelis M. Papadopoulos , Martin Schäf

The ever-increasing complexity of modern software engineering projects makes the usage of automated assistants imperative. Bots can be used to complete repetitive tasks during development and testing, as well as promoting communication…

软件工程 · 计算机科学 2021-03-18 Samaneh Saadat , Natalia Colmenares , Gita Sukthankar

The way developers collaborate inside and particularly across teams often escapes management's attention, despite a formal organization with designated teams being defined. Observability of the actual, organically formed engineering…

软件工程 · 计算机科学 2019-05-17 Waren Long , Vadim Markovtsev , Hugo Mougard , Egor Bulychev , Jan Hula

Programming instructors often conduct collaborative learning activities, such as Peer Instruction (PI), to enhance student motivation, engagement, and learning gains. However, the impact of group discussion and formation mechanisms on…

计算机与社会 · 计算机科学 2024-08-28 Tong Wu , Xiaohang Tang , Sam Wong , Xi Chen , Clifford A. Shaffer , Yan Chen

As artificial intelligence (AI) tools become increasingly embedded in software development workflows, questions persist about their true impact on developer productivity and experience. This paper presents findings from a mixed-methods…

人机交互 · 计算机科学 2025-08-04 Brian Houck , Travis Lowdermilk , Cody Beyer , Steven Clarke , Ben Hanrahan

Context: Prior research has established that a small proportion of individuals dominate team communication during global software development. It is not known, however, how these members' contributions affect their teams' knowledge…

软件工程 · 计算机科学 2021-02-26 Sherlock A. Licorish , Stephen G. MacDonell