相关论文: Why do we Trust Chatbots? From Normative Principle…

Current literature and public discourse on "trust in AI" are often focused on the principles underlying trustworthy AI, with insufficient attention paid to how people develop trust. Given that AI systems differ in their level of…

Why do users follow moral advice from chatbots? A chatbot is not an authoritative moral advisor, but it can generate seemingly plausible arguments. Users do not follow reasoned more readily than unreasoned advice, though, we find in an…

As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…

As robots find their way into more and more aspects of everyday life, questions around trust are becoming increasingly important. What does it mean to trust a robot? And how should we think about trust in relationships that involve both…

Trust has emerged as a key factor in people's interactions with AI-infused systems. Yet, little is known about what models of trust have been used and for what systems: robots, virtual characters, smart vehicles, decision aids, or others.…

In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. Dialogue systems are increasingly being designed to move beyond just imitating conversation and also…

Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…

Trust is essential in shaping human interactions with one another and with robots. This paper discusses how human trust in robot capabilities transfers across multiple tasks. We first present a human-subject study of two distinct task…

AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…

ChatGPT, an AI chatbot, has gained popularity for its capability in generating human-like responses. However, this feature carries several risks, most notably due to its deceptive behaviour such as offering users misleading or fabricated…

In human society, trust is an essential component of social attitude that helps build and maintain long-term, healthy relationships which creates a strong foundation for cooperation, enabling individuals to work together effectively and…

The trustworthiness of AI is considered essential to the adoption and application of AI systems. However, the meaning of trust varies across industry, research and policy spaces. Studies suggest that professionals who develop and use AI…

This study explores the dynamics of trust in artificial intelligence (AI) agents, particularly large language models (LLMs), by introducing the concept of "deferred trust", a cognitive mechanism where distrust in human agents redirects…

Despite the importance of trust in human-AI interactions, researchers must adopt questionnaires from other disciplines that lack validation in the AI context. Motivated by the need for reliable and valid measures, we investigated the…

AI chatbots designed as emotional companions blur the boundaries between interpersonal intimacy and institutional software, creating a complex, multi-dimensional privacy environment. Drawing on Communication Privacy Management theory and…

The rapid development of Artificial Intelligence (AI) technology has enabled the deployment of various systems based on it. However, many current AI systems are found vulnerable to imperceptible attacks, biased against underrepresented…

Recent advances in artificial intelligence (AI) and robotics have drawn attention to the need for AI systems and robots to be understandable to human users. The explainable AI (XAI) and explainable robots literature aims to enhance human…

Large-scale language technologies are increasingly used in various forms of communication with humans across different contexts. One particular use case for these technologies is conversational agents, which output natural language text in…

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…

Chatbots are more and more prevalent in commercial and science contexts. They help customers complain about a product or service or support them to find the best travel deals. Other bots provide mental health support or help book medical…