相关论文: Wellbeing-Centered UX: Supporting Content Moderato…

Artificial Intelligence (AI) is a double-edged sword: on one hand, AI promises to provide great advances that could benefit humanity, but on the other hand, AI poses substantial (even existential) risks. With advancements happening daily,…

This paper outlines a conceptual framework titled The Golden Circle that describes the roles of actors at individual, organizational, and societal levels, and their dynamics in the content moderation ecosystem. Centering harm reduction and…

Reddit relies on volunteer moderators to enforce community rules, configure tools, and review flagged content. This labor is substantial, worth millions in unpaid effort, and increasingly hard to sustain as communities grow. While recent…

When people have the freedom to create and post content on the internet, particularly anonymously, they do not always respect the rules and regulations of the websites on which they post, leaving other unsuspecting users vulnerable to…

This study examines the failures and possibilities of contemporary social media governance through the lived experiences of various content moderation professionals. Drawing on participatory design workshops with 33 practitioners in both…

User experience (UX) has undergone a revolution in collaborative practices, due to tools that enable quick feedback and continuous collaboration with a varied team across a design's lifecycle. However, it is unclear how this shift in…

Online communities are constantly growing, with dozens of platforms housing millions of users. Large and small communities alike rely on volunteer moderators to maintain order. Despite their key role, moderators are given a toolbox of…

While recent research has focused on developing safeguards for generative AI (GAI) model-level content safety, little is known about how content moderation to prevent malicious content performs for end-users in real-world GAI products. To…

Toxicity detection algorithms, originally designed with reactive content moderation in mind, are increasingly being deployed into proactive end-user interventions to moderate content. Through a socio-technical lens and focusing on contexts…

Digital regulations such as the European Union's Digital Services Act (DSA) represent major efforts to shape human-centered and human rights-based frameworks for society. Yet, as these laws are translated into practice, challenges emerge at…

Online abuse is becoming an increasingly prevalent issue in modern-day society, with 41 percent of Americans having experienced online harassment in some capacity in 2021. People who identify as women, in particular, can be subjected to a…

Sensing technologies deployed in the workplace can unobtrusively collect detailed data about individual activities and group interactions that are otherwise difficult to capture. A hopeful application of these technologies is that they can…

Moderating user-generated content on online platforms is crucial for balancing user safety and freedom of speech. Particularly in the United States, platforms are not subject to legal constraints prescribing permissible content. Each…

Content moderation research typically prioritizes representing and addressing challenges for one group of stakeholders or communities in one type of context. While taking a focused approach is reasonable or even favorable for empirical case…

The proliferation of harmful content on online platforms is a major societal problem, which comes in many different forms including hate speech, offensive language, bullying and harassment, misinformation, spam, violence, graphic content,…

Growing evidence shows that proactive content moderation supported by AI can help improve online discourse. However, we know little about designing these systems, how design impacts efficacy and user experience, and how people perceive…

Driven by the new economic opportunities created by the creator economy, an increasing number of content creators rely on and compete for revenue generated from online content recommendation platforms. This burgeoning competition reshapes…

This study examines social media users' preferences for the use of platform-wide moderation in comparison to user-controlled, personalized moderation tools to regulate three categories of norm-violating content - hate speech, sexually…

Stakeholder involvement is one of the major success factors in integrating user experience (UX) practices into software development processes and organizations. It is also a necessity for agile software development. However, practitioners…

This paper critically examines the machine learning (ML) modeling of humans in three case studies of well-being technologies. Through a critical technical approach, it examines how these apps were experienced in daily life (technology in…