相关论文: Queuing for Civility: Regulating Emotions and Redu…

The internet has become a central medium through which `networked publics' express their opinions and engage in debate. Offensive comments and personal attacks can inhibit participation in these spaces. Automated content moderation aims to…

Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this paper, we consider moderation practices and challenges in…

Online debates involve a dynamic exchange of ideas over time, where participants need to actively consider their opponents' arguments, respond with counterarguments, reinforce their own points, and introduce more compelling arguments as the…

While online communities have become increasingly important over the years, the moderation of user-generated content is still performed mostly manually. Automating this task is an important step in reducing the financial cost associated…

Online platforms have become an increasingly prominent means of communication. Despite the obvious benefits to the expanded distribution of content, the last decade has resulted in disturbing toxic communication, such as cyberbullying and…

Social media conversations frequently suffer from toxicity, creating significant issues for users, moderators, and entire communities. Events in the real world, like elections or conflicts, can initiate and escalate toxic behavior online.…

In the pursuit of bolstering user safety, social media platforms deploy active moderation strategies, including content removal and user suspension. These measures target users engaged in discussions marked by hate speech or toxicity, often…

Social Network sites are fertile ground for several polluting phenomena affecting online and offline spaces. Among these phenomena are included echo chambers, closed systems in which the opinions expressed by the people inside are…

Hateful comments are prevalent on social media platforms. Although tools for automatically detecting, flagging, and blocking such false, offensive, and harmful content online have lately matured, such reactive and brute force methods alone…

Content moderation (removing or limiting the distribution of posts based on their contents) is one tool social networks use to fight problems such as harassment and disinformation. Manually screening all content is usually impractical given…

The social connections people form online affect the quality of information they receive and their online experience. Although a host of socioeconomic and cognitive factors were implicated in the formation of offline social ties, few of…

In recent years, offensive, abusive and hateful language, sexism, racism and other types of aggressive and cyberbullying behavior have been manifesting with increased frequency, and in many online social media platforms. In fact, past…

We propose WHoW, an evaluation framework for analyzing the facilitation strategies of moderators across different domains/scenarios by examining their motives (Why), dialogue acts (How) and target speaker (Who). Using this framework, we…

Taking advantage of social media platforms, such as Twitter, this paper provides an effective framework for emotion detection among those who are quarantined. Early detection of emotional feelings and their trends help implement timely…

Harmful content detection models tend to have higher false positive rates for content from marginalized groups. In the context of marginal abuse modeling on Twitter, such disproportionate penalization poses the risk of reduced visibility,…

In this work, we demonstrate how existing classifiers for identifying toxic comments online fail to generalize to the diverse concerns of Internet users. We survey 17,280 participants to understand how user expectations for what constitutes…

AI-generated counterspeech offers a promising and scalable strategy to curb online toxicity through direct replies that promote civil discourse. However, current counterspeech is one-size-fits-all, lacking adaptation to the moderation…

The ability to accurately detect and filter offensive content automatically is important to ensure a rich and diverse digital discourse. Trolling is a type of hurtful or offensive content that is prevalent in social media, but is…

Optimism about the Internet's potential to bring the world together has been tempered by concerns about its role in inflaming the 'culture wars'. Via mass selection into like-minded groups, online society may be becoming more fragmented and…

A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…