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Artificial Intelligence (AI) is one of the most discussed technologies today. There are many innovative applications such as the diagnosis and treatment of cancer, customer experience, new business, education, contagious diseases…
The growing adoption of generative AI (GenAI) is reshaping how user experience (UX) research teams conduct qualitative research in software development, creating opportunities to streamline the production of qualitative insights. This paper…
Building socially-intelligent AI agents (Social-AI) is a multidisciplinary, multimodal research goal that involves creating agents that can sense, perceive, reason about, learn from, and respond to affect, behavior, and cognition of other…
The rise of Generative Artificial Intelligence (G-AI) has transformed the creative arts landscape by producing novel artwork, whereas in the same time raising ethical concerns. While previous studies have addressed these concerns from…
In collaboration with Alibaba, this study leverages a large-scale field experiment to assess the impact of a generative AI assistant on worker performance in e-commerce after-sales service. Human agents providing digital chat support were…
This paper focuses on the opportunities and the ethical and societal risks posed by advanced AI assistants. We define advanced AI assistants as artificial agents with natural language interfaces, whose function is to plan and execute…
As AI becomes embedded in customer-facing systems, ethical scrutiny has largely focused on models, data, and governance. Far less attention has been paid to how AI is experienced through user-facing design. This commentary argues that many…
This paper examines artificial intelligence (AI) companionship as a site where intimate relations are simultaneously produced, extracted from, and governed through datafied systems. Drawing on critical data studies and platform studies, we…
As Artificial Intelligence (AI) conversational agents become widespread, people are increasingly using them for health information seeking. The use of off-the-shelf conversational agents for health information seeking could place high…
Agentic Artificial Intelligence (AI) can autonomously pursue long-term goals, make decisions, and execute complex, multi-turn workflows. Unlike traditional generative AI, which responds reactively to prompts, agentic AI proactively…
AI is a magnificent field that directly and profoundly touches on numerous disciplines ranging from philosophy, computer science, engineering, mathematics, decision and data science and economics, to cognitive science, neuroscience and…
As artificial intelligence (AI) systems become increasingly sophisticated at generating synthetic human faces, understanding how these images are perceived across diverse populations is important. This study investigates how autistic…
A new class of tools, colloquially called generative AI, can produce high-quality artistic media for visual arts, concept art, music, fiction, literature, video, and animation. The generative capabilities of these tools are likely to…
Building autonomous -- i.e., choosing goals based on one's needs -- and adaptive -- i.e., surviving in ever-changing environments -- agents has been a holy grail of artificial intelligence (AI). A living organism is a prime example of such…
Generative AI blurs the lines of authorship in computing education, creating uncertainty around how students should attribute AI assistance. To examine these emerging norms, we conducted a factorial vignette study with 94 computer science…
The proliferation of Artificial Intelligence (AI) has sparked an overwhelming number of AI ethics guidelines, boards and codes of conduct. These outputs primarily analyse competing theories, principles and values for AI development and…
Artificial Intelligence is widely regarded as a transformative force with the potential to redefine numerous sectors of human civilization. While Artificial Intelligence has evolved from speculative fiction to a pivotal element of…
Developing AI literacy is increasingly urgent as generative AI reshapes creative practice. Yet most AI literacy frameworks are top-down and expert-driven, overlooking how literacy emerges organically in creative communities. To address this…
AI companion chatbots, such as those offered by Replika and CharacterAI, increasingly function as always-available companions that provide empathy, validation, and support. While these systems appear to meet basic needs for connection,…
Recent developments in artificial intelligence (AI) have permeated through an array of different immersive environments, including virtual, augmented, and mixed realities. AI brings a wealth of potential that centers on its ability to…